Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52056 Views
  • 117 replies
  • 15 Helpful

Dpd delivery pin

So my phone is arriving today the first text said I needed the delivery pin the second text told me the driver name and time slot, but no pin, I’m in Northern Ireland and it seems to be comming from dpd Ireland as opposed to dpd uk, where exactly am ...

Itconor by Contributor
  • 734 Views
  • 4 replies
  • 1 Helpful

Order progress iphone 16 pro max

Hi there, I've contacted EE to see what's happening with my order. I've had it confirmed as the order is fine but might take up to 30 days to be delivered which is ok as I understand the demand. I just wanted to make sure as there is a cross in the i...

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davehouto by Contributor
  • 436 Views
  • 2 replies
  • 1 Helpful

Placed order 'please call to discuss order'

Hi there.  Just placed an order for a pay monthly phone with EE, got to payment screen the upfront cost has been taken from my bank but then I got a thanks for your order screen and it said 'please call us to discuss we need to confirm a few details'...

JamieLeeWV by Investigator
  • 33703 Views
  • 27 replies
  • 8 Helpful

My upgrade pre order

I upgraded last week and still haven’t had any update on how the order is going, iv never upgraded over the phone before so not to sure how long things take.  xxxx Is my order number and every time iv tried to check on the progress of the upgrade the...

My iPhone order

I been wanting for my iPhone pro max and still waiting for it to arrive 

Carl225 by Investigator
  • 380 Views
  • 3 replies
  • 2 Helpful

Order not processed

Placed order on the 25th September - No response or tracking info by the 30th September so called helpline.Seems that it is not possible to order the package i requested even though the system let me.Went through it with member of staff, signed all t...

NUSIM22 by Contributor
  • 428 Views
  • 3 replies
  • 1 Helpful