Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56992 Views
  • 120 replies
  • 15 Helpful

My order

Hello I want to find out about my recent order

Akuakofi by Visitor
  • 296 Views
  • 1 replies
  • 4 Helpful

Warning Fake iPhone Handsets Being Delivered by DPD

If you are waiting for a phone being delivered check your parcel immeadiately.Today I had a new Iphone 15 Pro Max delivered this afternoon by DPD and upon opening the box and powering it up I have discovered it is a counterfeit chinese phone running ...

dvb75 by Investigator
  • 7277 Views
  • 44 replies
  • 43 Helpful

Order number

I ordered a new handset on 28th Dec which has not arrived yet. I can see my documents etc but when will my order be despatched or where is it? [mod edit: please do not post personal information such on the public board. Thanks!]

Order

Hello,I was trying to get in touch with someone but they cannot help me,its about my order and also they are saying they cannot verify my account because there is no password,could you please get in touch with me so I can explain my situation?Thanks

Lavi1217 by Visitor
  • 287 Views
  • 1 replies
  • 2 Helpful

Delivery

Whats going on with ee. I can honestly say i don't think i will use them again.I ordered a phone on 1 to 3 day delivery period.It's now almost been three weeks. First package was apparently lost. Second one sent to wrong adress. Third one has been at...

Resolved! Phone order

I need to know where my order is as I haven't received it and I can't seem to track it as the timer keeps running out 

Roxy26 by Investigator
  • 449 Views
  • 7 replies
  • 3 Helpful

Resolved! Where’s my order

I order an iPhone 16 pro on the 5th of January and got an email that evening to say my order was on its way.I chose to have it delivered to the store but I haven’t had any updates from them.What should I do? 

Megan177 by Investigator
  • 454 Views
  • 5 replies
  • 2 Helpful

Battery Pack delivered instead of upgrade

I am feeling very desperate and devestated and hoping anyone can help if they have been in the same position. here is the complaint email I sent EE "I am writing to express my extreme dissatisfaction with my recent experience upgrading the phones on ...

Sunahus by Investigator
  • 1104 Views
  • 15 replies
  • 3 Helpful

insurance claim

Hi i lost my iphone 15 pro max on 21st january at 5:00pm and submitted a claim on the same day, they keep saying i will be contacted via insurance team but there’s no response i would suggest everyone not to take the ee insurance because they are not...

Resolved! iPhone 16 delivery

I know I sound like probably every other whiney customer from EE but I am genuinely disappointed with my IPhone ordering experience.I looked online for the iPhone 16 pro max and behold EE had some and stated on the page delivery within 2-3 days, I or...