If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
So my upgrade has been lost in transit by DPD.I've gone through reporting it to EE.It was mentioned that i would need to order a replacement, once the return process had been completed on the lost handset.As it's an iphone i already know it's going t...
Hi i just got my upgrade and have tried to claim the free chromebook but i grt as far as page 7 for the online claim and then the page is empty and i can not finish the claim. Can anyone advise me what to do please???Many thanks
Absolutely disgusting behavior from one of we upgrade employees I’ve upgraded via trade in and was sent a package to send my old phone iPhone 15 pro max but was given until the 28th September or I’ll be charged £495today I had an email stating they h...
I’ve ordered an iPhone 16 pro as an upgrade but I am happy with my old phone, can I give the 16 to my son?
Hi I ordered a ps5 as an add on and it appeared to be successful as the 20 pound deposit was taken and i received a XKO order number. Just i cannot see any updates on my account, no add ons added to the phone number and nothing on DPD.Do u think this...
Can track my order keep say time out
Hi, I'm just in the process of porting back to EE as a new customer. I have a blue light card and the app shows a discount on monthly plans.When clicked, it puts me through to the EE site to progress the order but the discount is not applied.I've tri...
Hi I ordered the package - THANKS Peter ****** Your order's on its way Order number: xko****** Date: 30 Sep 2024 I paid £20 via PayPal and will pay £20 a month. There is no way to track the order and the tel number you have is wrong as its a ...
I upgraded both devices on my account on the 25th September, IPhone 16 pro and iPhone 16 pro max, was told at the point of sale both items would be out for next day delivery. Recieved texts from ee and DPD and recieved delivery of the 16 pro, not a p...
Expecting delivery of upgraded phone today and went on to track the status. It is being sent back to EE for no reason at all! DPD is being thoroughly unhelpful and says that EE requested the return....EE says they did not. EE advised me to wait a wee...
