Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59367 Views
  • 124 replies
  • 15 Helpful

Resolved! Delivery driver requiring a pin code

Hi i have had to order a new phone and at the same time i had to order a new replacement sim card with the same number. today the delivery of my new phone  arrived, however he would not hand over the phone since i didnt have the pin code to give him ...

iPhone 16

Hi I've order an iPhone 16 they've took the upfront cost but haven't confirmed anything 

Resolved! When will my order arrive in store

I ordered an iPhone via EE app on the 3rd April hoping that it will be delivered to my nearby store. They gave me a confirmation email with my order number and no other email was sent since then. I’ve tried multiple time to use the order number to tr...

Eunice22 by Visitor
  • 284 Views
  • 1 replies
  • 0 Helpful

Resolved! Tracking timed out

I ordered an s25 ultra and have had confirmation email but tracking isn't working. It just keeps saying timed out. Any suggestions?

Resolved! Waiting delivery

Hi,I ordered my upgrade to be delivered to store and have no updates regarding when it’s being delivered. 

Resolved! Order cancelled???

Ordered a sim card earlier today and just got a message that it was cancelled, went into website to try reorder but it appears to be down ?? Please help what do I do I'm so confused 

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L3ahs0ph by Visitor
  • 5109 Views
  • 11 replies
  • 4 Helpful

Online collaboration

   I want to write online with your collaborator..how do I do it? 

Daniboi79 by Investigator
  • 341 Views
  • 2 replies
  • 2 Helpful

Re: Warning Fake iPhone Handsets Being Delivered by DPD

My husband has had an Apple Iphone 16 delivered by DPD. We both didnt want the Iphone and agreed with, what we thought, was EE correspondance, to return the Iphone. So We got a message on Whats app showing a barcode to hand over to the post office, t...

Resolved! Iphone15 Back Order

I ordered my upgrade on Friday 7th , to an iphone 15 258G.  Said it was available but now states it is on back order.  Any idea how long it will take to be delivered?