Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52143 Views
  • 117 replies
  • 15 Helpful

iPhone 16 pro max

How long will it take before I get my new phone? Ordered it on 23rd September and it still says awaiting confirmation for delivery date. So annoying that there isn’t any more info 郎

Lee3057 by Investigator
  • 761 Views
  • 13 replies
  • 1 Helpful

hi

ive ordered an iPhone 16pro but I don't know if in getting it it says I am but its been 4 days now ill settle for another colour if the on I chose is not available please advise 

Resolved! Order

I placed and order and I have been debited but I can’t find the order nor a reference to it

Emmalee10 by Investigator
  • 386 Views
  • 8 replies
  • 3 Helpful

Resolved! No response

Hello sir I have order Google Pixel 9 pro fold and Amount of 30 pounds also deducted from my account but I didn't get any information regarding my order please provide me a tracking id it would be great help to me.Thank you

Resolved! Haven't received SIM card

I have received the new phone and contract but haven't received the Sim card. And it was in the contract actual sim card placed.  

Resolved! Order not arrived

Hi, I ordered an iPhone pro max on Tuesday as part of an upgrade and received the order confirmation email. Its status changed to dispatched on Wednesday, though the dispatched date on the tracker is blank. It's been 2 clear business days now and I h...

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Lee105 by Explorer
  • 407 Views
  • 2 replies
  • 2 Helpful

Iphone 16 pro order delay?

Hi I placed my upgrade order last week - the information with the tracking reference states it has been dispatched but I have had no further contact from EE or DPD for delivery. Is there a delay in delivery of the Iphone 16 pro? Would be nice to have...

No delivery date after 4 days

Expected new phone to arrive within 3 days, but it's been 4 days and I don't even have an expected delivery date. I've got a tracking number from EE but it gives me no info, I haven't had an email from DPD yet either  

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Emma1721 by Investigator
  • 345 Views
  • 1 replies
  • 1 Helpful

Resolved! Refund upfront

Please I made an order for s24 ultra and after payment of upfront cost my order was cancelled. Please refund my deposit

Edwin8 by Visitor
  • 303 Views
  • 1 replies
  • 1 Helpful

No updates on early upgrade

Is there some kind of an issue with processing orders at the moment?I paid over £200 for an early upgrade on my existing handset, as the battery life on my handset has always been terrible, and it now doesn't hold charge for more than four hours.It's...