Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54030 Views
  • 117 replies
  • 15 Helpful

16 Pro Max no update

Hi guys has anyone else ordered the 16 pro max recently? I ordered about 10 days ago and not an update 勞勞勞

Stormy20 by Contributor
  • 472 Views
  • 10 replies
  • 0 Helpful

Hi

Yas32 by Visitor
  • 222 Views
  • 1 replies
  • 0 Helpful

Resolved! purchased a sim card but no delivery since 9 days

Hi, I completed a purchase of new sim on 27th of October and since then I've been waiting for its delivery. I am trying to text you via the app and also calling the EE customer service but I could not reach to a solution yet. Could you please help me...

Delivery tracking number issue

Hi, just had ordered my new smart watch yesterday with next day delivery. How surprised I were when DPD arrived and asked for PIN code I`ve never been issued. Looks like all information has been sent to the watch number which have no txt message serv...

ernesto77 by Investigator
  • 544 Views
  • 5 replies
  • 0 Helpful

Urgent: Incorrect SIM Plan Purchase - eSIM Issue

I recently purchased a SIM plan but mistakenly selected an eSIM instead of a physical SIM card. Unfortunately, my phone is not compatible with eSIM technology. I'm requesting urgent assistance to resolve this issue. Please advise on the best course o...

NauloX by Visitor
  • 306 Views
  • 1 replies
  • 1 Helpful

Resolved! “Oops your trackings timed out

Hi,  I ordered a iPhone 16 plus on Saturday the 2nd and I haven’t had another email and I can’t seem to be able to track it. I’ve tried on different devices and I’ve also refreshed and reloaded the page multiple times. if anyone can help that would b...

Resolved! Can't claim Pixel Buds

Morning,When I decided to purchase the Pixel 8 Pro (End of October) the website was advertising that I could claim the Pixel Buds, now it has been two weeks so I went online to claim them. When I do it tells me I purchased them too late and now canno...

Lykol by Visitor
  • 563 Views
  • 1 replies
  • 0 Helpful

When I can expect my phone

Ordered my phone on 31/ 10/2024 still haven't received ... Customer manager in Woolwich branch has been rude and unprofessional once I asked him why my phone hasn't been delivered on a promised date start loughing at my face and said it can take up t...