Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51722 Views
  • 117 replies
  • 15 Helpful

My iPhone order

I been wanting for my iPhone pro max and still waiting for it to arrive 

Carl225 by Investigator
  • 363 Views
  • 3 replies
  • 2 Helpful

Order not processed

Placed order on the 25th September - No response or tracking info by the 30th September so called helpline.Seems that it is not possible to order the package i requested even though the system let me.Went through it with member of staff, signed all t...

NUSIM22 by Contributor
  • 410 Views
  • 3 replies
  • 1 Helpful

Any news on iPhone 16 pro max black titanium 256GB restock

Hi all I ordered the iPhone 16pro max black titanium 256GB on the 28th September I have got my confirmation email however I know it’s going to be a bit of a wait I was just wondering if anyone knows any more info on when more stock will come into ee ...

Add ons

Hi I want to add a iPad to my account but every time I call just sends me a message I can’t speak to a person 

Free gift

Still waiting my cash back and free gift

Garry33 by Visitor
  • 280 Views
  • 1 replies
  • 0 Helpful

Resolved! Iphone purchased without order information

Hello everyone! I hope it goes well!, On 09/30 I bought the Iphone 16 Pro Max, everything was going well until the moment of payment, when I just processed the payment, the page froze and it didn't advance anymore. They debited me the payment amount,...

Resolved! Mobile order

I ordered a mobile last 27th. At the same time, the pound has also been cut. Also received confirmation email. By tracking, it can be seen that the order has been dispatched. But I have not received any mail or mobile sms from the courier yet. It's b...

Saifur2 by Investigator
  • 430 Views
  • 7 replies
  • 6 Helpful