Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56263 Views
  • 118 replies
  • 15 Helpful

Resolved! order cancelled

why has my order been cancelled for the 2’d time? yet i have been charged £30 both times. 

No order confirmation

Placed order today for iPhone 16 pro max filled all direct debit etc and took £30 upfront payment but received no order confirmation 

Invoice Number

I have purchased a galaxy S24 and now want to claim the Chromebook. I need an invoice number, on the delivery note is this the delivery number or the customer order number?

Phone

Ordered a phone yesterday never got an confirmation email how do I know if I've been accepted or not took the money though

Order

I ordered iPhone 16 pro max this morning paying £30 as an upfront, and received an email saying thanks for the order and we are processing so does it mean it will be dispatched soon? And can I know by how many days will it be delivered as it didn’t m...

No order tracking

Placed an order for an upgrade last night received an email confirming my order and direct debit but when I ho to track my order with the number on the email ot says tracking number timed out, haven't received any other emails.

Resolved! No order confirmation email

I ordered broadband and tv, No order confirmation email has arrived........ and today only the TV box was delivered , no hub has arrived and I have no VOL number to track the order. I also have not been given an account number so I cannot link the ap...

TAW33 by Investigator
  • 407 Views
  • 4 replies
  • 2 Helpful

Resolved! Claim free Chromebook

Hi,Can anyone tell me how i claim my free Chromebook? I recently received my upgrade Samsung Flip 5 but no idea how i claim the free Chromebook?Thanks for any help!

Nurcs by Explorer
  • 4530 Views
  • 18 replies
  • 4 Helpful

Resolved! How to retrieve a pin from my old mobile number

Hi all, I am looking to upgrade to a sim only deal, and in order for me to do this, DPD need to send a pin to the mobile number on my EE profile but that is my old number which I no longer have access to. Any ideas on how else I can receive this ?

James-92 by Investigator
  • 549 Views
  • 9 replies
  • 11 Helpful

Order reference number

Hi,My sister placed an order around 9PM today. It was a new phone line (Apple Iphone 16 Pro Max 256gb Natural Titanium). It was successful but we weren’t able to get the order number as the page was refreshed. No email and sms was sent. order is unde...