Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52099 Views
  • 117 replies
  • 15 Helpful

Had no pin for delivery driver.

What do I do if I had no pin for delivery driver, I've no phone number atm and told them I need to use my email, delivery driver took my parcel away. I can't access live chat has I've no phone . How to contact ee without a phone please.

remove item from basket

I have spent hours trying to remove a phone from the basket.  I have not confirmed the order, but  for piece of mind I would like it out of the basket.  Tried looking at previous answers about using a pencil app? and clearing Google cookies(didn't wo...

valour by Explorer
  • 4549 Views
  • 22 replies
  • 18 Helpful

Resolved! Sim not received

I have ordered a sim on October 2 and till date I didn't get it or any dispatched email information.I have paid £15.00 order reference number: xko********, can you please help me with this order??[mod edit: removed personal details from the public fo...

Sidhardh by Explorer
  • 343 Views
  • 3 replies
  • 3 Helpful

Resolved! Delivery pin

I haven’t received a dpd pin for my new iPad to be delivered what do I do?

iPhone 16 pro max

How long will it take before I get my new phone? Ordered it on 23rd September and it still says awaiting confirmation for delivery date. So annoying that there isn’t any more info 郎

Lee3057 by Investigator
  • 760 Views
  • 13 replies
  • 1 Helpful

hi

ive ordered an iPhone 16pro but I don't know if in getting it it says I am but its been 4 days now ill settle for another colour if the on I chose is not available please advise 

Resolved! Order

I placed and order and I have been debited but I can’t find the order nor a reference to it

Emmalee10 by Investigator
  • 385 Views
  • 8 replies
  • 3 Helpful

Resolved! No response

Hello sir I have order Google Pixel 9 pro fold and Amount of 30 pounds also deducted from my account but I didn't get any information regarding my order please provide me a tracking id it would be great help to me.Thank you

Resolved! Haven't received SIM card

I have received the new phone and contract but haven't received the Sim card. And it was in the contract actual sim card placed.  

Resolved! Order not arrived

Hi, I ordered an iPhone pro max on Tuesday as part of an upgrade and received the order confirmation email. Its status changed to dispatched on Wednesday, though the dispatched date on the tracker is blank. It's been 2 clear business days now and I h...

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Lee105 by Explorer
  • 406 Views
  • 2 replies
  • 2 Helpful