Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57659 Views
  • 122 replies
  • 15 Helpful

No confirmation email

Good afternoon, I placed an order on Sunday - payment was taken from my account but I am yet to receive any confirmation email/info

Resolved! this is my tracking number

Constantly receiving text and now email saying I will be charged for not returning router, when I phone kept waiting have tried contacting on facebook but just gave me a standard reply. If anyone from the organisation is reading this my tracking numb...

0077 by Investigator
  • 335 Views
  • 1 replies
  • 1 Helpful

New phone

I think I have just ordered a new phone on here but it crashed , has it gone through or not

SGlaze2 by Explorer
  • 299 Views
  • 2 replies
  • 5 Helpful

Pushy sales, can I refuse to take delivery?

Hi all. I returned a call from EE and it turned out to be sales. I was told about what a valued customer I was and then was told about different things I could add to my plan and about how affordable they were, he tried to sell me a new laptop even a...

Haley1234 by Investigator
  • 464 Views
  • 5 replies
  • 6 Helpful

Resolved! Can’t track my order?

Started contract with EE on Tuesday, bought new phone. Now when I try to track the order or see the status it says it’s timed out and I still haven’t got my order? Struggling to figure out how to contact anyone as I am on o2 right now so the 150 numb...

Resolved! Order tracking page

 hello, I’m not really getting any information in regards to an item I ordered. This page hasn’t updated. Money has been taken out of my account and is no longer sitting in pending. What does this mean? Thank you. 

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Resolved! No confirmation order email

I ordered my new phone Friday morning and I haven’t even got a confirmation email yet for my order let alone ain’t even got a tracking order so got no way of looking for the phone I ordered