Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53176 Views
  • 117 replies
  • 15 Helpful

Return of Mobile broadband package

HiI ordered a mobile broadband package on Tuesday but there was a mix up with the order and I received the wrong hardware and sim contract. I have submitted 2 return forms but as yet I haven't received an acknowledgement of either submission from EE....

smit06 by Visitor
  • 300 Views
  • 1 replies
  • 0 Helpful

Resolved! Samsung tv

I’ve placed a order for a new Samsung tv & straight away got a email saying my order is on its way but that was 2 days ago I haven’t heard anything back so I wanted to know does anyone have any experience with delivery or even if my order has been ap...

Vickimc by Investigator
  • 712 Views
  • 7 replies
  • 0 Helpful

iPhone 16 Pro Max not heard anything

I ordered a new iPhone 16 Pro Max dessert 256GB on the 8th October and have still not heard anything or received a text to track it, or even acknowledge the purchase. My old contract is still appearing on the EE app and thought it would’ve been updat...

Guyhgfft by Visitor
  • 305 Views
  • 1 replies
  • 1 Helpful

Resolved! Got confirmation mail but no updates on delivery?

Ordered a samsung tv by adding to monthly mobile bill payed upfront got confirmation mail but received no updates on delivery. when I put order number in tracking it shows as timed out order number  *********** [Mod edit: Image rejected as it contai...

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My order

I ordered on the 25th October paid upfront cost and set direct debit etc up and got a confirmation email, I keep looking through the app on tracking and all it says it’s dispatched but no info on when etc just so worried I know it’s not been long but...

Lauren010 by Investigator
  • 325 Views
  • 5 replies
  • 1 Helpful

Phone upgrade documents

I received the following text from ee but cannot find the documents anywhere. Can anyone help?”Hi from EE. A new document for your iPhone 14 Pro Max 5G 128GB Space Black device agreement is now available to view in My EE, please log in to view it.”

Ritawh by Investigator
  • 3305 Views
  • 9 replies
  • 4 Helpful

Resolved! iPhone 16 pro max delivery date unclear

Hiya !I ordered a iPhone 16 pro max desert titanium 256gb on 22/10/24 , the day I ordered it said dispatched on the tracker but the website said within 21 days ! But I figured it wasn’t dispatched as it’s been over a week. And have no update from EE ...

Contact with EE

Too many things wrong with EE as a communication company they are poor at making contact. I need 2 factor authentication and wait hours for an email with pin. I go online for help and wait hours for a reply. I was told my new phone would arrive today...

Size8 by Explorer
  • 317 Views
  • 3 replies
  • 0 Helpful