If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Question . How do I get my order number
Hi I ordered the switch2 bundle with Mario kart, camera, extra joycons, in the box was a code for Mario kart, and 2x12month Nintendo online codes, I’m missing the EE £50 GameCard that was included in the bundle. How do I claim this?Thanks, Ben.
I ordered a new PS5 controller in the sale but on arrival the box was ripped open and the interior packaging damaged. Clearly NOT a new item.Tried emailing but no reponse after 24 hours.Impossible to phone or chat so do I simply have to request a cre...
I ordered a phone 3/06/25Had a confirmation email but nothing since?
I’ve ordered twice over the last few weeks. I’ve been with EE for a couple of years nearly. Ordered an additional plan and paid an upfront cost and still no news on my order and no one can seem to give me an update. All I keep being told is the phone...
The expected dispatch on the item is 3 days. It has been 3 days and there has been no update on the tracker. Order Number: ********** When can I expect this?
I would like to ask why my order has been cancelled after making a payment of £200 to yourselves as I have bought a new phone contracts ?
I upgraded last Thursday, by it doesn't recognise my order when I track my order. Also, doesn't look like my friends and family discount has been applied. Is this because it's a SIM only deal?
So is anyone able to clarify the situation with Anytime Upgardes and Perk Code.For the around the last 4 years, I've upgraded via Anytime Upgrade and had a perk code added. But today, the website says I cant use the code, and speaking with Live Chat...
