Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42341 Views
  • 92 replies
  • 12 Helpful

Phone delivery

Waiting for delivery how long do upgrades take to arrive 

Where’s my order

i ordered a sumsung a34 on Saturday received order confirmation but still no sign of it being delivered when will I get my order as getting fed up waiting for it especially when we upgraded both mine and my daughters phone at the same time and her ne...

Where would you find your pac number

Hi everyone I’m trying to order a new phone but it’s telling me that I need to put in a PAC number and I don’t know what that is or where I would find it please help. 

Jas62 by Visitor
  • 258 Views
  • 1 replies
  • 0 Helpful

Iphone 15 plus

I ordered the Iphone 15 plus on 22nd being told it would arrive no later than the 28th and ive not heard anything at all? Can someone help?

Leah105 by Explorer
  • 203 Views
  • 3 replies
  • 0 Helpful

Anytime upgrade returns pack hasn’t arrived

Hi  I’ve recently upgraded my iPhone via anytime upgrade but my returns pack to send my old phone back hasn’t arrived ???any ideas on how to get it without spending hours on the phone ?it’s been 2 weeks now  Many Thanks  Russ

iPhone 15 Upgrade

I want to upgrade my phone then ask for Wi-Fi payment 

Bukkie by Investigator
  • 201 Views
  • 4 replies
  • 0 Helpful

New phone

Hi i spoke to someone on sunday to get my upgrade iphone 15 but have had no confirmation emails or tracking number?

Gemz1 by Explorer
  • 195 Views
  • 3 replies
  • 1 Helpful

tracking

 Galaxy74 Visitor  ‎28-09-2023 08:44 PM Hi, im hoping someone can help I recieved a txt last saturday the 23rd Sept from EE with an order number, and a tracking link, when I entered the details it said the phone would be dispatched in 24hrs 5 days la...

Galaxy74 by Explorer
  • 180 Views
  • 2 replies
  • 0 Helpful

Iphone 15 Pro then Pro max order

Hi, after staying 1 hour and a half to preorder the pro my phone died so when I got to a charger was happy to be able to order through the website however to a system issue had to cancel that order and put an order with someone on the phone for a pro...

Resolved! Speaking with an actual person at EE

I'm looking to explore options for a phone/sim contract or sim only on EE and would like to speak to a human being to understand options not necessarily clear on the EE website.I called 0800 956 6000 and answered the prompts only to be told 'I'm sorr...