Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58841 Views
  • 122 replies
  • 15 Helpful

Resolved! Iphone15 Back Order

I ordered my upgrade on Friday 7th , to an iphone 15 258G.  Said it was available but now states it is on back order.  Any idea how long it will take to be delivered?

Payment taken for smart watch but no order confirmation

I've just tried to buy a Samsung Galaxy Fit 3 through the EE app. I got to the payment screen, clicked the Paypal link, logged in and hit pay. The payment has been taken from my Paypal account, but I have no order confirmation, and the watch is still...

Joolscdf by Investigator
  • 411 Views
  • 5 replies
  • 3 Helpful

Order

Hello. I ordered a monthly payment for a SIM card and phone three days ago, but it hasn't arrived yet. [mod edit: please do not post personal information on the public board. Thanks!]  

Order update

I ordered the google pixel 9 xl in obsidian a week ago today to be delivered to a store , I’ve received an order number I can track which hasn’t changed once and the only correspondence apart from that has been the direct debit confirmation for the d...

Rj1994 by Investigator
  • 451 Views
  • 7 replies
  • 0 Helpful

Resolved! Re: How to contact ee by email

Hiya u sent the tablet back yesterday morning my name is kerry **** my address is ************* so it can be credited to my phone thank-you x   [mod edit: removed personal details from the community]

dforret by Investigator
  • 336 Views
  • 3 replies
  • 1 Helpful

Order

I placed a new order this morning for my daughters birthday and was wondering does anyone know the estimated delivery time? 

Dawnie37 by Investigator
  • 309 Views
  • 3 replies
  • 5 Helpful

Resolved! iPhone 16 Pro Max 1TB on back order?

Hi, I ordered a pro max 16 1TB in natural titanium today and the sales operator said it would be delivered tomorrow, I arranged with work to take the day off to be home for the delivery but it says - your back order is confirmed and I’m wondering why...

Fairbs14 by Explorer
  • 548 Views
  • 3 replies
  • 3 Helpful