Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52502 Views
  • 117 replies
  • 15 Helpful

Resolved! My pre order

I pre ordered my iPhone 16 pro max on 25th September is there a uodate on when it will be in to despatch 

Casey30 by Explorer
  • 332 Views
  • 3 replies
  • 2 Helpful

Resolved! Tracking order, timed out!

Placed an order yesterday morning (17th July) to upgrade my phone to the Samsung Galaxy Z Flip6 256MB Mint.Said it will be here tomorrow, I've had a confirmation email just after I placed the order with an XKO order number but this number isn't allow...

iphone 16 plus pre order

I've pre-ordered the iPhone 16 plus on Friday 13th and got the an email to say the order is confirmed on Monday 16th, I've been checking the track my order all week and its still the same on the Expected delivery date: Awaiting confirmation and will ...

chaz711 by Visitor
  • 741 Views
  • 4 replies
  • 2 Helpful

Resolved! New Customer Rant

I am not the kind of person who posts complains but being a brand new customer I need to vent my frustration. I ordered the iPhone PM DT 256gb on 27/09 and am waiting since. I am aware that there are delays to to shortages, fair enough, that’s out of...

MaliQLD by Investigator
  • 494 Views
  • 2 replies
  • 3 Helpful

Return Mobile

Recently i have bought iPhone 16 pro max. Now i want to cancel my order and make new order. i have still one week in 14 days. But whenever i call to EE they don't give any answer just say our system is not working call later. i am very disappointed. ...

Resolved! SIM not arrived

hi my sim only has not arrived  

stecole by Explorer
  • 281 Views
  • 2 replies
  • 1 Helpful

Resolved! Apple Watch

Hi I ordered my Apple Watch on Tuesday it still has not been sent out. I was just wondering where thank you.

Mich43 by Investigator
  • 305 Views
  • 2 replies
  • 2 Helpful

Transferring to EE - xko********* Order date: 10 Oct 2024

Dear EE Since placing my order to transfer my number to you, I received my SIM on Tuesday which I dutifully put in my phone, but as of today, my original number hasn't been ported across, neither does the initial £10 that I payed show up in my accoun...