If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi there, I’ve bought a PAYG sim (also transferring the number)on EE website at the end of June, but I found I typed the wrong address and called the CS team next day. The CS suggested that I could cancel the order, and I agreed. Till now I haven’t ...
I placed an order on Friday via the phone for a tablet, supplied my delivery address details etc. I was told delivery would be Monday and that I would receive a tracking number from DPD. We are now on Tuesday and i've not received anything, not the i...
hi, i ordered a sim on 2nd of Aug as i was trying to port my number to EE, the order went through fine and got the confirmation email with the order ID but i haven't received the SIM yet. I walked in to my nearby EE store, they DID NOTHING AND ASKED ...
I ordered two pay monthly iPhones I had a text message to say one order was cancelled and nothing about the other handset and no explanation as to why can anyone help please
I have recently got the iPhone 11 and I was happy with it to me it was a nice new iPhone in the box and I started using it and all of a sudden I have been getting details about the person that must’ve had the phone before me so I got a phone that was...
I ordered a sim on the 17th July and I still havent received it a a week later. All Ive got is an xko order reference number but no tracking number from ee or a delivery compay and no other information about why my order is not being delivered. Call...
Hi, I have made an order on Thursday last week and payment has been taken out of my account however I am still waiting on further updates from you. please can someone advise if there’s any issues.
When I try to track my new mobile order it say timed out straight away is there an issue with tracking
Hello I have just agreed to a Broadband , TV and phone contract with EE.As part of the deal I was given a Samsung Galaxy Tablet.When the Tablet arrived the seal was broken and the box was torn.After a few phone calls I was given a link to contact E...
Hi there, I am trying to upgrade to a new iPhone and my EE perk code won’t be accepted online, keeps showing an error message saying it can’t be used with discounted plans. I have called EE and they confirmed the plan I am trying to select isn’t curr...
