Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55520 Views
  • 118 replies
  • 15 Helpful

Resolved! Google pixel earbuds with pixel 8a

I recently upgraded to a Google Pixel 8a on the 29th Nov. How do I go about claiming the earbuds please, I have had no information on how to do this? Thanks

Resolved! When does the 14 day cooling off period begin?

I ordered a SIM only contract Tuesday, they said it would come in the post today, Thursday, but it hasn't - when does the 14 day cooling off period start? When you order it or when you actually receive it..?Thanks!

martin2345uk by Established Contributor
  • 454 Views
  • 2 replies
  • 1 Helpful

Resolved! My device

Hi I ordered a phone on Tuesday I got the thank you email with order number I can't seem to track my order thanks Claire[Mod Edit: Removed personal information from the forum]

Ear Buds Offer with Google Phones

I recently purchased a Google Pixel 8a with which I am very pleased.  However, I was disappointed in that an offer for free ear buds in the listing was misleadingGift with Purchase.Claim a free pair of Pixel Buds A when you buy a Google Pixel 8a.  Of...

ALH44 by Explorer
  • 387 Views
  • 1 replies
  • 0 Helpful

Resolved! Successful order.

Hey, I ordered a phone yesterday morning , and got a successful order confirmation email and paid the upfront cost. however I haven’t heard anything since. What does this mean? Will it be accepted or does it mean there’s a problem? thank you 

Lbah32 by Explorer
  • 374 Views
  • 3 replies
  • 3 Helpful

Resolved! New phone iPhone 16 plus

I ordered my new phone iPhone 16 plus in Black 256gb had an email giving me an order number now nothing since. The order number tracking just comes back as “oops your tracking timed out” can’t get hold of anyone to ask was in the Guide queue for 90mi...

Nasasteve by Investigator
  • 512 Views
  • 5 replies
  • 3 Helpful

Update

I ordered an upgrade on my account and after the order it stated that I need to call EE. I called EE and spoke to a lady who sorted me out a deal and got me through. It is now day two, I have no email confirmation that it has gone through and no upda...

A1thn3 by Visitor
  • 268 Views
  • 1 replies
  • 1 Helpful

Resolved! Refund for Beats Studio Buds

Hi, I ordered some Beats Studio Buds on the 28th of November 2024. They came on the 2nd of December. I got them as a Black Friday deal as they were half price which I thought was too good to be true… I was right. These earphones were faulty. The left...

JimNorman by Investigator
  • 689 Views
  • 9 replies
  • 5 Helpful

EE-55451676

I need an update on my order. It says it was delivered the day I ordered it, obviously an impossibility. And I cannot track the order as it says the order reference is invalid. 

oloingsf by Visitor
  • 252 Views
  • 1 replies
  • 1 Helpful

3 Months Already. No Return Bag

I’m feeling really frustrated already.  Added a new line last October: iPhone 16 Pro. After a few days of having it, I initiated the return process - well within my statutory rights.Each time I chat with the support team (via App), I am told they’re ...

Reegan07 by Visitor
  • 368 Views
  • 2 replies
  • 0 Helpful