Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62525 Views
  • 120 replies
  • 15 Helpful

Resolved! Where is my order?

Order number:**************, When I'm recived my order.i didn’t recived any email or call.please cheak and solve this problem as soon as possible 

Aburabby by Visitor
  • 381 Views
  • 1 replies
  • 2 Helpful

Cancelling an order

Hi,I made an order for broadband installation yesterday but need to cancel this.I cant get through at all on the usual contact numbers, they aren't even ringing.Please can someone let me know how i can do this - as there doesnt seem to be any other p...

Resolved! Asked to call but can't as have no phone

I ordered a new phone but had email that said please call but I can't cause I don't have a phone  [Mod edit: removed personal details from username]

Resolved! Missing EE £50 Game card Voucher

Hi,I ordered a Meta Quest 3S with a £50 Game card back on 10th November 2024 and the voucher still hasn't arrived. Please could somebody look into this?

Z Fold 7 Waiting room/shipping updates

Ordered 9th July, black 512fg versionFor those doing the same let us know of any shipping movements, are you excited, what configuration you got and so on. My says already dispatched in tracking lol. I wish, Thanks

Lawtq by Established Contributor
  • 5534 Views
  • 42 replies
  • 16 Helpful

Resolved! Order not received

Hi I'm trying to contact EE please can you help I still have not received my tablet. It was supposed to of arrived today what's happened please can you help me 

1714 by Visitor
  • 335 Views
  • 1 replies
  • 2 Helpful

upgrade

i was in the EE shop today because one of my contacts had come to the end so i can get a upgrade and i was going to get the new ipad air m3 13 inch i think that’s the name and it works out to £70 a month but because i didn’t have any ID i had to go b...

Samsung Galaxy Z Fold 7 - Ordered but not delivered

Ordered my Fold 7 1tb on the 18th and have received an 10 digit tracking number and looked for it and it has been saying since then the phone will be dispatched in 24 hrs but its been over 120hrs and still nothings changed - tried calling EE but they...

Fold 7 Order

Hi all,  I pre-ordered the Fold 7, which is part of the plan; I have to trade in my current device. Currently waiting for confirmation on the delivery date. When ordering in store, they believed it was due on the 18th. My concern is that I have a lim...