If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, does this mean my order has been accepted? I ordered a contract phone today pending a credit check. Received an email saying successful order. I expected to get a further email/call to let me know credit check successful but I haven't received an...
You offer nowhere to raise issues concerning EE customer service, so I am posting this here.I've purchased a contract from your store in Lancaster for a new Galaxy Zfold6 , home broadband and a further SIM card. The sales pitch was sleek. It appears...
Hi I have placed this order Saturday morning but I didn't get any other email or tracking information when I tried to find it online ee tracking it doesn't work could you please help me.thanks [Mod edit - removed order number]
I had a game card and accidentally used the cridet to buy a game for the wrong platform. I intended to get a ps5 game but ended up purchasing it for Xbox instead. Does anyone know if there's a way to refund or exchange it? Any help would be appreciat...
Hi I've just signed up for an iPhone sim only deal it looks like it went through as it says my order has been confirmed and I chose TNT to go with my package I've had an email to say its confirmed but nothing about the sim being sent or the TNT login...
I ordered broadband in early October. It's now nearly February and I still don't have wifi at home and EE has not come by to do the exterior work required. I've spoken several times with EE and they have assured me that the work would be done within ...
I did a online order today at 6:55am and paid £30 upfront fee. Only received a order reference number. Called EE and the guy didn't even ask for my order reference number and said he can see a order but none of my details with it. He wouldn't even ta...
Im so upset it's my daughter birthday next week and ashamed to say this but I'm a single mum with not a lot I spent my last 30 pound for je upfront fee for the iPhone phone she wanted it all went threw took the money out my bank account and no email ...
My phone is in store and ready to collect but as luck would have it i have lost my driving license in last 2 days and dont have a passport.Now i do have a pic of my driving license from when i sent it off for other reasons do you think they would tak...
Hello Guys, I put an order for an upgrade on my phone the Google Pixel 8 Pro to the new Samsung S25 Ultra, but I got an email saying that if my Google pixel isn't with them on the 7th of February I have to pay the £470 for next bill but I don't wanna...
