Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42467 Views
  • 92 replies
  • 12 Helpful

iPhone I recently ordered is wrong colour

Hello I recently checked my order and found out the colour of the phone is the wrong colour when specifically asked the caller on the phone for natural titanium. Can this please be resolved before arrival.someone from EE support get back to me as soo...

Shazeb-1 by Visitor
  • 271 Views
  • 2 replies
  • 0 Helpful

Resolved! mobile contract

I made a mistake in my email address and I don't have any information about my phone package and I selected to be able to pick up from the store, when can I pick up 

Gyms1990 by Investigator
  • 240 Views
  • 4 replies
  • 1 Helpful

order numbers different

Does anyone know what is the differnce b/w orders numbers?The one which I received on email starts with 0033XX and when I speak with EE agents they mention order starting with 02577XXX.But while tracking I can see only 0033 one and the 02577 one does...

Gourab by Contributor
  • 263 Views
  • 3 replies
  • 0 Helpful

order tracking

hi i was wondering if u can help i was ment to recive my new handset today but i haven’t ad no phone or update 

Thor1826 by Visitor
  • 212 Views
  • 1 replies
  • 0 Helpful

iPhone 15 pro max

So put a pre order In for iPhone 15 pro max white payed a up front cost and when I go to track my order all it says is wait for email for DPD or ee any Idea what I'm doing wrong 

Upgrade order

I placed an upgrade order on Sunday, recieved comfimation and on monday recieved a text saying my order will be dispatched in 1 working day. However its now Thursday and nothing and  when I try to track using my order confirmation number it keeps say...

BD86 by Explorer
  • 267 Views
  • 9 replies
  • 1 Helpful

Downgrade to Sim Only

I have been through an as yet unsolved nightmare with CS. My 24 month phone plan ended on the 24th of September, and prior to this I had agreed on a “upgrade” to a SIM only plan.We are now well after my supposed upgrade date, which was even confirmed...

Art100 by Investigator
  • 624 Views
  • 14 replies
  • 0 Helpful

Payment taken but cant find confirmation

I placed an order today for a phone under a contract and paid £100 upfront, the money has been taken but I haven't received any confirmation emails, yet I have received an email saying my basket has been saved. Has the order been placed? Am I missing...

Ordering from EE

This is my first time I've ordered something in England and this was my WORST EXPERIENCE ever. Order Iphone 15 pro and paid the upfront of £30 and they please call us for further confirmation and every number I dialed of EE is incorrect. There's no e...