If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I made an order for the Xbox Series X with 24 months of game pass included yesterday evening. I received an email from EE when I placed the order, they've taken the £10 upfront fee and sent me a text to activate game pass this morning.However, on my ...
Hi there, I just placed an order over 30 minutes ago. The transaction is showing pending on my card but has been deducted from balance. I’m not concerned about that. I’m more concerned if you have the order? And if it was successful? It all appears t...
I was told the phone would be sent in the morning but have no reference or confirmation emails. I’ve checked spam and junk folders . It was iPhone 15 on flexplan
Hello,I just placed an order for a games console and I have not received confirmation of the order via email.I have also noticed that I'm not receiving the ones for my bills either.Please can somebody help, thanks.
Hi, I made an order today over the phone I passed all credit and identity checks. Advisor said everything is all good. I haven’t received any confirmation email or anything. When I call they say everything’s fine and that it states reserved order. Th...
Live chat how can I do that please
As above, I ordered 2 eSIMs online via website (1 x Unlimited essentials £13/pm and 1 x £10/pm as I have broadband with EE) chat a few days ago, was told I'd get eSIMS via email.Instead I got 2 emails pointing me to my EE account and/or mobile app. ...
Received wrong colour phone, was advised to go back to EE store. To which they completed a new phone contract plan of different phone number and took the wrong colour phone back and apparently completed the process to go back to original plan - for t...
I bought the 16 Promax 256GB on contract on the 11th Dec and £30 was deducted from my account but still haven't got a message in my email about my order.
