If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Good morning two days ago I returned the phone I have received a message that the phone has been delivered to the company but they have not contacted me, not even when they are going to. Return the money. I find it regrettable that I always have to b...
Hi, I've pre-ordered a new iPhone 16 PM. I have received a text message saying that my order was confirmed and a link to track the device. When I press the link, it asks me for an order reference number I never received. I called and they said it's a...
Hello, I would like. To upgrade to the £100 deal please, to the 16 pro max I phone. With the fact it’s you can call and text whoever abroad thank you.
Hi there, I ordered an upgraded Apple Watch. It arrived 24hrs after placing the upgrade order. The DPD courier arrived at my location, asked me for the PIN code. I never received the PIN code and there was no mention of this delivery on the DPD app i...
So I’ve just received a message from DPD with a pin but my EE account order info hasn’t changed. I’ve seen some people saying they’ve received complimentary phone cases - did you receive a pin from DPD for this or dare I get my hopes up that it might...
Hi,Once again EE show they don't know how their system works. I ordered an upgrade to my existing Apple Watch, order confirmed fine and "we'll send the PIN to your number, {watch phone number}" which of course doesn't work as the watch is not on tha...
Dear EE Customer Service,I am absolutely appalled at the level of incompetence and unprofessionalism I have encountered with my recent phone upgrade. As per your instructions, I was asked to return my old device by 22nd October. Yet, I still haven’t ...
Please I want to understand why EE updated me about my order and it remained on Awaiting Confirmation for over a week now, while the information on the website is saying should be updated with few hours. Is it possible EE gave my order to another cus...
I placed an order for a £10 pay-as-you-go plan online on October 4th and paid £10, but on October 5th, I received a text message saying the order was canceled. I still haven't received a refund to this day. Why is that? What should I do?
So, following on from a previous post a week or so ago:I upgraded my watch contract to an ultra 2 black with Milanese strap. Obviously, like pretty much everyone else, I am still waiting for it to arrive and I’ve seen it could still be over 28 days (...
