08-01-2026 11:20 AM
I recently bought a Samsung handset sim free however there doesn’t seem to be any proof of purchase with the handset inside the packaging. Usually for online orders we are provided with a dispatch note or paperwork but there was nothing.
thanks in advance
Solved! See the answer below or view the solution in context.
08-01-2026 01:34 PM
Welcome to the Community, @JakAhmed 😊
We have a dedicated team for queries linked to electronics orders (including SIM-free handsets), so if you give our team a call on 0800 079 0062, they'll be able to check this out for you.
You can also find more info here:
EE Tech orders including accessories and SIM-free handsets | Orders And Returns Help | EE
Peter
08-01-2026 01:34 PM
Welcome to the Community, @JakAhmed 😊
We have a dedicated team for queries linked to electronics orders (including SIM-free handsets), so if you give our team a call on 0800 079 0062, they'll be able to check this out for you.
You can also find more info here:
EE Tech orders including accessories and SIM-free handsets | Orders And Returns Help | EE
Peter
08-01-2026 04:44 PM
Hey Peter, thanks for the reply. Will give these a go 🙂