Welcome to the Community, @Kate1055 😊
I'm sorry to hear that your TV has arrived in this state, too.
We have a dedicated team for queries linked to electronics orders, so if you give our team a call on 0800 079 0062, they'll be able to check this out for you.
You can also find more info here:
EE Tech orders including accessories and SIM-free handsets | Orders And Returns Help | EE
Peter
