Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62507 Views
  • 120 replies
  • 15 Helpful

Resolved! iPhone 16 plus back order

I ordered my new iPhone 16 plus over the phone on the 22nd July and there is no update, it’s also down as on back order but is available to get on the website? Can someone help me out I cannot be without a phone.  

Long wait for order

I ordered the Samsung Galaxy Watch 8 in store on the 19th while upgrading my phone (received my phone on the day but they didnt have the watch in stock as the release date was the 25th)Track my Order shows that it was dispatched to store on the 20th ...

Resolved! Apple Watch Delivery

Hey allOrdered a new Apple Watch Series 10 earlier in the week.  I thought "well, wife is home, she can take delivery for me".  Well, unknown to me, DPD tried to deliver today.  Wife calls "what's the code for delivery"?  "What code"? I ask.  Well, t...

Where is my order

I ordered a pair of Sony earbuds Friday. Money was taken from my account, I still haven’t had a confirmation email.nobody answers the phone. can’t track my order without a reference number.can someone from ee sort this out please? 

Double charged

Hi,I recently ordered AirPods and when initially checking out I had encountered an error and had to recheck out which went through and I received a confirmation email as usual. Upon checking my bank statement, I have realised I have been double charg...

Usernam1 by Explorer
  • 311 Views
  • 1 replies
  • 0 Helpful

Resolved! order number starting with xko not recognised

hi, i purchased a new phone online 2 days ago, got email with reference number xko and no other follow up emails, paid deposit etc and still no phone dispatched to me,or any correspondence, very poor service from EE and very bad communication, starti...

bridoh91 by Investigator
  • 653 Views
  • 6 replies
  • 3 Helpful

Orders

I ordered a phone and SIM card 4 days and got an email with a reference number and saying it would be dispatched in a day or 2, haven't received any correspondence since 

Katett85 by Visitor
  • 277 Views
  • 1 replies
  • 1 Helpful

Resolved! No correspondence after intial order.

Got order number, paid deposit. When I order track it says order has timed out. It was the aquamarine iPhone 16 128. Ordered on Thursday 24th July.

Resolved! Team support

Today i order a Samsung with pay Monthley and when they get the money they cancelled it i dont know why and didn't refund me

Houcine by Visitor
  • 343 Views
  • 1 replies
  • 1 Helpful

Resolved! Limboland

Hi, I ordered a SIM card but DPD have been unable to deliver it and it's now winging it's way back to EE. In the meantime I've received my first bill. TBF it's my fault, I should've had it delivered to my work address. How can I get it rerouted to a ...