Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52289 Views
  • 117 replies
  • 15 Helpful

Tracking order, timed out.

I ordered a new sim and Samsung Galaxy S24+ on Friday 18th October, had the confirmation email and XKO order reference number. Delivery was meant to be today and I haven't heard anything since Friday night.The order reference number comes up saying "...

Upgrade to Pixel 9 Pro Fold with Trade In

I'm trying to upgrade to the Google Pixel 9 Pro Fold with a trade in of a Samsung S20 128GB device.Upgrade | Google Pixel 9 Pro Fold | Deals & Contracts | EE The link here says you can trade in any eligible device for a £26 a month discount on air ti...

Nickm11 by Contributor
  • 2491 Views
  • 17 replies
  • 0 Helpful

Phone

hi there I'm just wondering where my order is it's been a week now and still not received it thank you 

Resolved! Upgrade

Ordered a new phone last Thursday, had email confirmation, but still no sign of delivery 

Sue2266 by Investigator
  • 390 Views
  • 5 replies
  • 3 Helpful

Orders

I have Order my phone today money been taken to my acct but no email no confirmation email at all 

RETURNING A PHONE TO THE EE STORE

I lost my phone and went to the EE store in Tooting Broadway as I was desperate and needed a phone for work. The staff were very helpful and I left the store with a new phone and contract. Later the same day my phone was handed into lost property at ...

mjrimell by Valued Contributor
  • 677 Views
  • 2 replies
  • 2 Helpful

Resolved! Galaxy buds pro 3

 just wanting to try and get update on where the buds are? 

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Barnesy88 by Investigator
  • 3702 Views
  • 51 replies
  • 1 Helpful

Status of Store Sales Systems

I visited an EE store yesterday with the intention of leaving with a new phone to replace my Saddroid special which has decided it doesn't want to play phones any more. No problem getting to chat with an advisor who was helpful if a little dry. Probl...