Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52876 Views
  • 117 replies
  • 15 Helpful

Credit Report - Phone Loan

Hello, According to credit reference agency a phone loan has been taken out in my name. When speaking to EE they cannot find anything in my name at my address. I have contacted the credit team at EE to send a letter to credit reference agency to conf...

Upgrade

Hi, I order the iPhone 16 pro, 128gb in desert titanium. I have received confirmation email and I have received an email about my direct debit but when I go on to track order, it comes up saying session timed out and I cannot get on to see my order. ...

Nic119 by Visitor
  • 295 Views
  • 1 replies
  • 0 Helpful

iPhone 16 Pro Max - Says dispatched for 3 days.

Hi, I’ve ordered an iPhone 16 pro max, when I ordered it, it said next day delivery was available, however checking website today EE website says expect dispatch in 28 days. When I placed the order I got a text to say order has been successful and wi...

Zak49 by Explorer
  • 3703 Views
  • 8 replies
  • 2 Helpful

Resolved! Expected dispatch iPhone 16 pro max

I ordered the iPhone 16 pro max 256gb in white titanium on 13th October. Just wondering how much longer before I can expect dispatch? Thanks

Rnma by Explorer
  • 389 Views
  • 3 replies
  • 2 Helpful

Waiting for my SIM card

I am also waiting for my SIM card , Ordered it last Sunday , Still hasn’t arrived Went into my local branch yesterday and was told they can’t do anything ring this number . 40mins later while instore still no answer and then was also told it can tak...

Magic5 by Investigator
  • 287 Views
  • 1 replies
  • 1 Helpful

Re: EE Upgrades: All you need to know

I've made an order recently ************ - Unlimited All Rounder for iPhone and when I contact CS they said they cannot find it even though I received an email confiming, would anyone be able to help? Thanks.

Upgraded phone

Ordered an iPhone 16 pro max white two weeks ago and the order has been sitting on dispatched for a week and a half but no date of delivery no updates other than that why is this and what’s the point of updates if it doesn’t tell you anything 

Leah0104 by Investigator
  • 370 Views
  • 5 replies
  • 0 Helpful

PSVR2 order update

I ordered a PSVR2 on October 25th, received the confirmation order yet have no further updates regarding the delivery. I have tried checking my order status but nothing shows up. The original email I received states I will receive text updates and al...

cjbkorn by Explorer
  • 316 Views
  • 3 replies
  • 1 Helpful