Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42498 Views
  • 92 replies
  • 12 Helpful

Upgraded iPhone 14 order

I upgraded my iPhone yesterday and said it was getting delivered today at 1:17pm and I still haven’t received it ???and checked and it said it failed to deliver! I’ve been waiting all day for it to arrive and still hasn’t. 

CharBinx by Visitor
  • 174 Views
  • 1 replies
  • 0 Helpful

iPhone 15

Hello, I just made a purchase of the iPhone 15 Pro Max in installments, they deducted the entry fee of 30 pounds from my account, but when finished, nothing happened, I didn't receive any email or message telling me about the purchase, nor the tracke...

Order Not Received but bill is active

HelloPlaced order for an additional sim last weekend but still not received.  No delivery notification received although I have had a 'how is your new sim doing" email.  Account shows new line as active on my ee with temporary number.  Phone line inf...

AJH1111 by Investigator
  • 204 Views
  • 1 replies
  • 0 Helpful

Resolved! Successful order ref email

Hello, I ordered an iPhone 15 plus 2 days ago. I got an successful order ref email, payment was pending but now its been successful and completed. It's now showing on my bank statement. Does this mean I've been accepted? I've not heard anything from ...

Kimj1996 by Investigator
  • 447 Views
  • 5 replies
  • 0 Helpful

Order

AfternoonI placed an order on the 3rd but have not received any updates, the system says it cannot provide details?I would like to know when i will receive my order.Thanks  

Resolved! Samsungs23U watch offer

How do they contact me about the S23u watch offer and or delivery? People have asked about watch there's no information on how it gets delivered neither on the side,or ee replies.. i was told id get email in store then told i dont.  So which is it? D...

Foxe23 by Explorer
  • 197 Views
  • 3 replies
  • 0 Helpful

Resolved! Samsung S23 5G 256GB Lavender - upgrade order

I placed an upgrade order on the 29th Sept (last Friday) for the Samsung S23 5G 256GB Lavender and was told it will be despatched within 7 days. I haven't received any text from DPD yet and just wondering if Saturday is counted in the 7 days which me...

NCh by Investigator
  • 192 Views
  • 1 replies
  • 0 Helpful

Unsure if order received for upgrade

Hi ,I placed an order for a new phone  for my dsughter with current sim and data plan as had a sim only deal .My daughters phone screen hot smashed by her 2 year old so cant now see her screen properly. Since placing I  got an email to say new phone ...

HCO2014 by Explorer
  • 171 Views
  • 2 replies
  • 1 Helpful

I couldn't apply the student discount code

I would like to order the new Sim with applying the student discount code which was generated by Student Beans, but it always shows that the code is invalid. I already contacted Student Beans for this issue but they said their code works and they sug...

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Marina33 by Investigator
  • 289 Views
  • 5 replies
  • 0 Helpful