Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51766 Views
  • 117 replies
  • 15 Helpful

Ordering a Sim experience...

Last weekend I ordered a standalone data sim.  It's not arrived as yet.  Checking the order number on the EE site just gives a vague 'we can't check but will be in touch' platitude.However, this week I've had calls from a number 01942 901395. Apparen...

Rox-73 by Explorer
  • 454 Views
  • 4 replies
  • 0 Helpful

Resolved! My order

Hi I put the wrong phone number down on my contact my order says dispatched but I have heard nothing , I ordered on Saturday 

Dflack by Visitor
  • 294 Views
  • 1 replies
  • 2 Helpful

Trade in kit not received

Hey,I received my new iphone over two weeks ago and still haven’t received my trade in kit.Customer support on the phone advised I need to call the company and chase it myself. Can anyone share the name of the company and their phone number? The advi...

Mzak by Explorer
  • 513 Views
  • 3 replies
  • 3 Helpful

Phone delivery

Hi I upgraded my phone via email and then signed my contract. I can see a change in information regarding my plan but there is nothing about when I should receive my phone. I’m quite concerned why I haven’t heard anything 

ChloeM89 by Explorer
  • 327 Views
  • 2 replies
  • 0 Helpful

Resolved! Upgrade of order xko***********

I recently made an order of Apple iPhone 16 pro with order number xko*********** with e-sim but I will like to upgrade my order to Apple iPhone 16 pro max with plastic sim.  Thanks 

Resolved! Order dispatch

Hi, I placed my order on Saturday and the email said it would dispatch within 24 hours but it's Tuesday tomorrow and not heard anything, and I can't track the status because it says my session has timed out. Can anybody give me an update, thanks!  

Ashlcx by Explorer
  • 466 Views
  • 3 replies
  • 2 Helpful

Resolved! iPhone 16 pro max

I ordered my phone on the 20th of sep and I am a still waiting for delivery I’ve had no text from DPD but the we tracking is saying it is dispatched it got dispatched on the 21st anyone know what’s going on ?

Hagrid66 by Investigator
  • 441 Views
  • 5 replies
  • 1 Helpful

Resolved! iPhone 16 pro max

hi i ordered the iphone 16 pro max 256gb desert titanium on 21/09.. iv had an update saying “ good news your order is coming soon” but doesn’t say anything about dispatch, still just says order confirmed? do you know how much longer i will be waiting...

mrgnx by Investigator
  • 444 Views
  • 1 replies
  • 1 Helpful