Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53216 Views
  • 117 replies
  • 15 Helpful

To know about my order

Hi!I need to know about my order xko*******. I received promise about delivery today.Please check it [mod edit: please don't post personal details in the forum] 

Return

Hi I returned my upgraded phone through the Royal Mail 'special delivery' silver bag which was sent to me and was received and signed for by EE on Friday 8 November. I am still within the cooling period and the return email says the return will be pr...

Phoness by Explorer
  • 350 Views
  • 4 replies
  • 4 Helpful

Broadband & exclusive mobile benefit

Just taken out new broadband. Need to upgrade sim as part of benefit but want to keep same mobile number. How do I go about it? Thank you

Issue with flex pay

Hi, submitted an online order and was asked to call. Went through everything and then was told can’t compete as system says “failed to create a lan” so cannot set up flex pay and arrange 36 month contract on the device. All they could offer me was to...

PlayStation 5 Order update

Hi,I have ordered a PlayStation 5 console on 18/11/23 and received the initial email confirmation but no other updates since then.I have been trying to contact EE to get in touch with someone who can provide me with a progress update but unfortunatel...

Pharaoh20 by Investigator
  • 2024 Views
  • 23 replies
  • 2 Helpful

Phones

I placed an order and I can’t find it 

tay16 by Visitor
  • 243 Views
  • 1 replies
  • 1 Helpful

Still not received ee game card

Ordered an Xbox series X recently with game pass and £70 game card console has arrived fine but no game card and activating game pass has also told me it’s going to charge me £12 a month so it’s not included? I also rang customer support who logged a...

Samp2k22 by Explorer
  • 545 Views
  • 3 replies
  • 0 Helpful

Delivery slot

Can't seem to track my order please could you let me know when delivery is out to ** ************ *********** *** ***   ORDER NUMBER IS **********   Many thanks   [Mod edit: Please do not post any personal information on the public board. Thanks!]