Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51745 Views
  • 117 replies
  • 15 Helpful

Order Accepted?

How do I know if my order has been accepted? I cant track my order online it says its been dispatched but with no dates. 

Resolved! Order

Hi I upgraded to a iPhone 16 pro max on September the 27th I still haven’t had any information about the wait time just wondering if anyone else is having the same issue 

Donnax1 by Visitor
  • 255 Views
  • 1 replies
  • 2 Helpful

Always getting fobbed off by EE

Hello, just wondering if anyone else is always getting fobbed off by EE customer service and get told they will ring you back but never do? Or they try and find away to pass it on to somebody else? I’ve sent my phone back as it was an ideal phone for...

I can't believe the terrible customer service I’ve experienced with EE. I wanted to join their family and decided to purchase my iPhone 16 Pro Max through them, but my frustration began right after I placed my order. I was contacted and told to call ...

Rythmx by Explorer
  • 337 Views
  • 2 replies
  • 1 Helpful

Where is my order

I'm trying to contact EE, because it's been a week since I ordered a phone. Every time I track the order it says that it's timed out. 

Pending order

I have placed my order on 18 of september at EE store for iphone 16 pro max. It been 3 weeks still waiting for the order.There is no update on the tracking page and no responce form EE also.How i can reached any EE reprentative and check whats the ac...

AB2503 by Visitor
  • 254 Views
  • 1 replies
  • 0 Helpful

Where is my order

I ordered a new phone on 2nd October, got the confirmation email.Tracking with order number not working on the website, and have sat for ages in the Q on the telephone.Can someone please help 

Ordering a Sim experience...

Last weekend I ordered a standalone data sim.  It's not arrived as yet.  Checking the order number on the EE site just gives a vague 'we can't check but will be in touch' platitude.However, this week I've had calls from a number 01942 901395. Apparen...

Rox-73 by Explorer
  • 453 Views
  • 4 replies
  • 0 Helpful