Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 62511 Views
  • 120 replies
  • 15 Helpful

Resolved! Order status. Website not much help.

Ordered fibre - order status page doesn't work - not a very good advert for EE!Any estimate of when this will be working again? thanks

gfb8846 by Established Contributor
  • 1298 Views
  • 12 replies
  • 6 Helpful

Resolved! Help!

About 5 days ago I began an Add on bundle for my mobile which was a meta quest headset bundle. Which was an extra £31 a month on top of my phone bill.However I decided to return the bundle via DPD 2 days ago and was sent a confirmation message saying...

gw2610 by Investigator
  • 337 Views
  • 1 replies
  • 1 Helpful

Resolved! My order

I placed an order,£30 upfront fee was taken from my account but I can’t see the order or order information 

Ijomaj by Explorer
  • 396 Views
  • 3 replies
  • 2 Helpful

Why cant i reach sales team!!??

Why does it take 5 days to get hold of anyone here?!?!No reply to emails....sit on hold on a call all day and nobody answering!What a **bleep** show, thought you would want the business

Placed order - why do I now have to call to confirm details?

So, I placed an online order to upgrade my phone after current contract expired. Order placed with no issues. Then got an email asking to confirm "some details "and to call the 0800 number...And of course it is impossible to  get through to any sales...

DrummyB by Visitor
  • 5608 Views
  • 9 replies
  • 2 Helpful

Resolved! No order confirmation.

Hello, i just made a phone order, made payment money was taken then the page froze and i havent gotten confirmation email about the order.

Resolved! Haven't received new phone

Place an order over a week ago for Samsung Galaxy S25, but haven't received the order. Tracking reference mentions it is dispatched, but that has been a week now unfortunately.