Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52251 Views
  • 117 replies
  • 15 Helpful

Resolved! Order Status

Please I want to understand why EE updated me about my order and it remained on Awaiting Confirmation for over a week now, while the information on the website is saying should be updated with few hours. Is it possible EE gave my order to another cus...

Ohms by Investigator
  • 375 Views
  • 5 replies
  • 5 Helpful

The order was canceled, but I have not received a refund.

I placed an order for a £10 pay-as-you-go plan online on October 4th and paid £10, but on October 5th, I received a text message saying the order was canceled. I still haven't received a refund to this day. Why is that? What should I do? 

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xieepp by Visitor
  • 420 Views
  • 1 replies
  • 3 Helpful

Change order

So, following on from a previous post a week or so ago:I upgraded my watch contract to an ultra 2 black with Milanese strap. Obviously, like pretty much everyone else, I am still waiting for it to arrive and I’ve seen it could still be over 28 days (...

Order pixel 9 pro

Upgraded my phone the other day to the Google pixel 9 pro rose quartz. It states its back ordered wondering when it would actually arrive 

Help required

Can you call me on ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Tracking order, timed out.

I ordered a new sim and Samsung Galaxy S24+ on Friday 18th October, had the confirmation email and XKO order reference number. Delivery was meant to be today and I haven't heard anything since Friday night.The order reference number comes up saying "...

Upgrade to Pixel 9 Pro Fold with Trade In

I'm trying to upgrade to the Google Pixel 9 Pro Fold with a trade in of a Samsung S20 128GB device.Upgrade | Google Pixel 9 Pro Fold | Deals & Contracts | EE The link here says you can trade in any eligible device for a £26 a month discount on air ti...

Nickm11 by Contributor
  • 2485 Views
  • 17 replies
  • 0 Helpful

Phone

hi there I'm just wondering where my order is it's been a week now and still not received it thank you