Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62475 Views
  • 120 replies
  • 15 Helpful

Why cant i reach sales team!!??

Why does it take 5 days to get hold of anyone here?!?!No reply to emails....sit on hold on a call all day and nobody answering!What a **bleep** show, thought you would want the business

Placed order - why do I now have to call to confirm details?

So, I placed an online order to upgrade my phone after current contract expired. Order placed with no issues. Then got an email asking to confirm "some details "and to call the 0800 number...And of course it is impossible to  get through to any sales...

DrummyB by Visitor
  • 5592 Views
  • 9 replies
  • 2 Helpful

Resolved! No order confirmation.

Hello, i just made a phone order, made payment money was taken then the page froze and i havent gotten confirmation email about the order.

Resolved! Haven't received new phone

Place an order over a week ago for Samsung Galaxy S25, but haven't received the order. Tracking reference mentions it is dispatched, but that has been a week now unfortunately. 

Trying to order

I login to my EE account as i have broadband with EE and i want to get a pay monthly mobile as mine is due for renewal with 3, everytime it tells me that i'm already a customer and need to login! I'm logged in already! Even when i click login and con...

Dazr79 by Visitor
  • 306 Views
  • 1 replies
  • 1 Helpful

Resolved! Error code

Hello, i just made an Airpod order, made payment money was taken then the page froze and i have not gotten confirmation email about the order.Got this error“Sorry - we are unable to process your request at this timeError Code :Error Text :   

Tishman by Investigator
  • 467 Views
  • 5 replies
  • 5 Helpful

Delivery

I’m due to have a new phone with new sim ordered coming with dpd do dpd text you with a time or email you as they haven’t got this number 

Absta by Visitor
  • 261 Views
  • 1 replies
  • 0 Helpful

Phone order

Hi I ordered a phone on Sunday haven't heard nothing since. Ref no xko******** paid 30 pound up front still no email or r anything  [Mod edit: Removed personal information.]