Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42492 Views
  • 92 replies
  • 12 Helpful

contract ending

My contract is coming to an end. I have ordered a new contract that will be cheaper than my old one. Today I received a text message saying my contract is ending but my payments will stay the same. I have gone around in circles trying to find out abo...

djp65 by Investigator
  • 270 Views
  • 2 replies
  • 0 Helpful

Order No: xxxxxxxxxx

Hey, I placed an order and provided the required documents but my bank declined the payment this morning due to security reasons but it should not be a problem anymore as I called them this morning can you please try charging me again with the same c...

Resolved! Too expensive, I want to send back

I have received my iPhone 15 pro it’s been three days, but I want to send it back as I don’t want it but I have open the box I haven’t switched it on. Is it okay to send back?

Deede80 by Visitor
  • 219 Views
  • 2 replies
  • 0 Helpful

To know about my order

Hi!I need to know about my order xko*******. I received promise about delivery today.Please check it [mod edit: please don't post personal details in the forum] 

Meta Quest 3

Ordered the 128gb Meta Quest 3 on add-to plan,  but when I go to Electronics track order it says I have no orders, anyone know if this just a glitch.

Jules1270 by Established Contributor
  • 334 Views
  • 3 replies
  • 0 Helpful

Deliveries for iphone 15

Hello, just to let everyone know on here if you are waiting for delivery tracking email to just check dpd app instead. I've had no email contact but dpd have my phone and are delivering it tomorrow. I wouldn't have known if I hadn't used the dpd app....

Kimj1996 by Investigator
  • 250 Views
  • 2 replies
  • 1 Helpful

iPhone 15 plus order

Hi I ordered pink 125 iPhone 15 plus on 1/10 as upgrade. Any ideas on delivery time? Had confirmation email but no tracking details available. Thanks