Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69462 Views
  • 120 replies
  • 15 Helpful

Resolved! Upgrade

Hello,I upgraded my phone to the IPhone 17 Pro Max White, it said 21 days for dispatch, however it’s been 21 days and I’ve received no notification at all of anything. Nothing since I upgraded the phone last month. Thank you.

LiamBeeee by Contributor
  • 524 Views
  • 3 replies
  • 2 Helpful

Resolved! Update on iPhone 17 Pro Max (Cosmic Orange) Order

Hi, I ordered an iPhone 17 Pro Max in Cosmic Orange on 27th October, but I haven’t received any updates on my order status yet. I ordered this phone as a gift for my sister’s birthday on the 25th, and I’m getting a bit concerned about the delivery ti...

Yash7 by Investigator
  • 1081 Views
  • 6 replies
  • 1 Helpful

Resolved! iPhone 17 Order Issue

I’ve recently ordered an IPhone 17. I know the lead times were roughly 14 days when I ordered and we are now on day 12. My order status page shows me that my order has been delivered but there’s no tracking information and I’ve received no messages f...

Cmc98 by Investigator
  • 415 Views
  • 1 replies
  • 2 Helpful

Resolved! IPhone 17 Pro Max

Hi!I ordered a silver IPhone 17 Pro Max 256GB on 25th October. At the time, it was a 21 day wait. I spoke to EE today on messenger to ask whether it would be dispatched this week (as the 21 days would be up) and was told that online it's saying it's ...

New phone contract

I recently ordered a new phone contract, got the confirmation email to say order has been accepted and also a text to say getting order ready and will dispatch within 7 days. But heard nothing since and been longer then 7 days 

Chelb30 by Visitor
  • 343 Views
  • 1 replies
  • 1 Helpful

Resolved! Iphone 17 pro max, over 28 days still no update

I ordered mine on 21.09.2025 and still have no delivery time, just the updates each week that my order is on track. Waited over 28 days, had a text saying we're sorry you have not received your phone yet, and other information on an apology level, bu...

Re: Live chat

I upgraded my phone on 17th October so I’m just wondering when it will be delivered 

Delivery.

Hi. My phone said dispatched but iv got no delivery date or time. No emails off Ee either. 

Resolved! iPhone 17

I ordered an iPhone 17 on 31/10 have checked the tracker it says dispatched but have received no texts or emails about delivery yet