If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I want to order a phone on contract
I ordered a new phone that said it was in stock on Wednesday, but when I try to track the order i click on mobile phone option, and it just takes me to the "link a sim" page and I can't track anything. I called the helpline but they couldn't see what...
Please can you let me know where my order is? Ordered a week ago and phone not arrived, tracking number does not work and no update
I have placed an order online and have email confirmation but still saying it hasnt been dispatched yet after 2 days
I ordered phone and SIM on 1/8 was showing despatch day after had no notification no delivery date.im a new customer to EE and it not looking good at moment
How do I find deatails on my order on a phone and data plan I can’t find any anywhere
Been trying to do a fairly basic upgrade. On the website (safari and chrome) it won't take me to the check out screen just stops. On the app it redirects to the web and then says too many redirects. The deal I want is only available online so there i...
I ordered my galaxy watch ultra 8 on the 25th of July and it has still not arrived i got my confirmation email and had checked my order on the ee app and it says order dispatched. But it has still not arrived
I ordered an iPhone 16 like new on Friday 1st August. I had an email with a tracking number on it which I tried to track the parcel but it said that I was timed out with tracking. It’s been 4 days and I haven’t received the phone nor any other emails...
Hi, I’ve placed an order for a SIM-only contract and it says EE will call to confirm in 48 hours. However, I don’t have signal at my house, hence why I am switching from o2 to EE, so I won’t receive the call. Can we confirm the order via email or cha...
