If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered a new phone as an upgrade yesterday (pixel 10 pro, if it matters). I recieved a text today saying there are documents to view in my account and to log in. But the documents are no where to be found. I have tried manage > view full usage. Th...
I’m ordered phone
Hi,I pre ordered iPhone 17 Air. Paid £30 upfront. Received email with xko order number but the email was headed “please call to discuss” rang them in the morning and they ended up changing it from 36 month plan to 24 month with a discount which worke...
I have not received order reference number
I ordered a phone last Friday as I was due to for an upgrade. The phone is yet to come and whenever I have contacted EE via phone or chat they ask for ETA of delivery they ask for a password for the account. I don’t know what the password is to gain ...
I have ordered a new phone and have received a message saying - a new document for your samsung device agreement is now available to view, log in to ee.co.uk/go/login to view it, but I can't find it. I have looked under bills & payments and plans &...
So my phone is arriving today the first text said I needed the delivery pin the second text told me the driver name and time slot, but no pin, I’m in Northern Ireland and it seems to be comming from dpd Ireland as opposed to dpd uk, where exactly am ...
Hi, im a new ee customer and have a few questions.Im leaving sky and joining EE, my service date is 12// 2025. Im wondering when should I plug my new router in where I won't be without Internet for long? I've also taken a new mobile plan with ee (pre...
I ordered a phone Friday 5th September 2025 the guy on the phone said it would be delivered Monday ig checked the tracking on ee and it says dispatched but have not heard anything else and it’s now Wednesday and I still don’t have my phone I can’t ri...
Hello. I have upgraded to a new phone . The order number says it has been dispatched. It has said this for 3 days. I have had no email or confirmation.Is there any additional tracking like with DPD? I am just worried its been 'misplaced'thank you sia...
