Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51732 Views
  • 117 replies
  • 15 Helpful

Resolved! Re: Cancel

Hi Dear  Akbar Nehira I didn't understand, I wanted to place an iPhone Pro Max order, apparently I made a mistake, I placed an iPhone 16 Pro order, that's why I want to cancel.. Thanks

Alaa2013 by Visitor
  • 228 Views
  • 1 replies
  • 3 Helpful

Resolved! Put an order in for phone

Hi I put an order in phone it's gone to take out of my bank and the screen has gone blank so don't know what's happening with it  can u plz check up for me thank you

iPhone 16 pro max

Hi, I ordered the iPhone 16 pro max a few days ago while the website said delivery will be 1-3 days. Since then my order still says ‘order confirmed’ 3 days later. Just wondering if anyone is experiencing the same or can provide abit of info to when ...

Resolved! Pixel Fold 9 Pro delivery dates?

Hi. When will the Fold 9 pro be delivered? I believe the release date is Wednesday coming. Will they be sent out on Wednesday or be delivered on Wednesday? I ordered a few days ago, but there is no tracking. When I type my order number in it just giv...

spikerules by Established Contributor
  • 34113 Views
  • 608 replies
  • 130 Helpful

iphone

i order the iphone 15 it has not come i track it but its still not came wont do i do pz

kez777 by Visitor
  • 234 Views
  • 1 replies
  • 1 Helpful

Iphone 16 pro max desert titanium

EE website is misleading, previously it was on the website that the iPhone 16 pro max is in stock and will be shipped within 1-3 days. This is misleading the customer. I ask for an immediate refund and cancellation of the transaction. The bank inform...

Iphone 16 pro max Order missing

I ordered an Iphone 16pro max at oct. 3,2024, i got a confirmation email and said will be dispatched within 24hours. But I still did not receive any further informations for the phone. I cannot track my order and the ee team cant also track my order,...

Resolved! Trade in Discount - no sign of my new phone!

I have put in for an upgrade for the new iPhone - when I put the order in, the website optimistically said 5 - 7 days for delivery. I have had messages since saying it will take longer than 28 days but no real confirmation on when I can expect it, ju...

Google Pixel 9 Pro Pre order

I have signed a contract at EE store on Wednesday 21st and I was made aware that Google Pixel 9 pro will be officially out in stores on 22nd of August. The guy placed a pre order for me and told me the phone should be there either on 22nd or 23rd of ...

bmar by Explorer
  • 1387 Views
  • 9 replies
  • 2 Helpful

Order Accepted?

How do I know if my order has been accepted? I cant track my order online it says its been dispatched but with no dates.