Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55520 Views
  • 118 replies
  • 15 Helpful

Cannot check out

I’ve tried to buy a SIM card on the EE website got as for as the credit check where it paused the window whilst it tried to contact my card so I left the window open and my phone Turnt off whilst it did its thing I came back and it had put me back to...

Harvey39 by Visitor
  • 319 Views
  • 1 replies
  • 1 Helpful

No Confirmation Email

Hi,I ordered a Samsung Galaxy S22 (Bora Purple, 128GB) with a new contract earlier today but have not received any form of confirmation. After fulfilling the order it directed me back to the first page of the checkout process, but I didn't try again ...

“Looks like your account's still being set up.“

Hi everyone,Why do I keep getting this message no matter what I try to do in my EE account? I’m broadband customer, but I was trying to order new sim card with EE. Merry Christmas to all of you!  

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Toniutsa by Investigator
  • 532 Views
  • 5 replies
  • 0 Helpful

Order cancelled and money taken

Ordered a phone last night on the EE website and I went through all the right procedures. Paid my £30 upfront, but I received a text awhile ago saying my order was cancelled. I still haven't been refunded. No mail. Just a text.

Resolved! Order canceled but money still held

Hi everyone, pls I received a text from EE that my order was cancelled but they still withheld my money 

Fatia by Visitor
  • 314 Views
  • 1 replies
  • 2 Helpful

Resolved! Order went wrong

Hi, bit of a weird one. Just went to upgrade to a black 256gb iPhone 16, but the order confirmation shows aquamarine 128gb. What went wrong there? what’s interesting is that I just tried to duplicate it without committing, and the same thing happened...

Hughness by Investigator
  • 327 Views
  • 1 replies
  • 1 Helpful

Upgrade Delivery

i ordered an upgrade on 09/12  and it hasn't been delivered, how long does it normally take for these to be delivered 

LJC1978 by Visitor
  • 312 Views
  • 1 replies
  • 2 Helpful

Haven't received sim

I ordered a sim  last Friday 9 December and have i haven't received it yet and haven't got any email or message what should i do 

Minwall by Visitor
  • 273 Views
  • 1 replies
  • 1 Helpful