Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42692 Views
  • 92 replies
  • 12 Helpful

Resolved! Phone order

hi I order a phone on the 21 September 2023 with the order number ********. Have not gotten any details as to when it will be delivered  Mod edit: [please don't post personal information on the community]. 

Sparta1 by Explorer
  • 232 Views
  • 4 replies
  • 2 Helpful

Resolved! Pixel 8 pro pre order

Hi all have the pixel 8 pro on pre order it's due to be released tomorrow but on my tracking it still says awaiting delivery date confirmation. Has anyone elses tracker updated or will it just be delivered tomorrow?

iPhone 15 Pro Max Upgrade No Update

Hi, I did an upgrade over the phone and paid £30 upfront 20/09/2023. Have  a copy of the contract and all but no confirmation at all. I was told to up to 28 days, I’ve also called twice with the same information but didnt recieve any update at all. 

Resolved! Tracking

I have ordered iPhone 15 pro max Blue . I get the order number but date not mentioned. Kindly support when it will be delivered as I have no idea

New phone delivery

Need to talk to someone from EE asap please abouts delivery.

Gazzo83 by Investigator
  • 393 Views
  • 9 replies
  • 1 Helpful

PDP STOLE MY PHONE

 Id pre ordered the new 15 pro, and was due to be delivered on the 22/9. I was given a 15 hour delivery window and waited in all day, to no prevail. the now clearly obvious dodgy delivery drive Dancho, said he he tried to deliver it to the house oppo...

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iPhone 15 Pro Plus Titanium Grey

Hii ordered a 15 Pro Plus 10 days ago. They told me it would be towards the end of the month. I have a confirmed order showing online but there is no delivery estimate date. I had an email update yesterday from EE saying Your order is on track. Does ...

Pay by Monzo card

hello.I made a £30 online purchase with EE pay monthly and EE told me to contact them and then said I needed to put £100 on my monzo card.I thought it was just for verification, so I did, and £100 was taken off, and I even checked on the monzo app an...

WynA by Investigator
  • 363 Views
  • 1 replies
  • 1 Helpful

Iphone 15 Pro Max White

I have received an email from ee, to say ‘your order is coming soon’ however i received this 4 days ago and still says awaiting confirmation in tracking. Does this mean anything or is it just another update that doesn't mean anything?

No tracking information on my order

Morning I upgraded my phone to the 15 plus and when I add my tracking number it comes up saying unable to provide information but to keep an eye out for emails and DPD. Is this normal?