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No order conformation

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Amy345
Visitor

‎02-02-2026 05:13 PM

I ordered a pay monthly phone on the 28/1/26 and it sent me an order summary but nothing of the actually order it has also took my upfront payment 

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Northerner
EE Community Star
EE Community Star

‎02-02-2026 05:55 PM

Hi @Amy345 

You'll need to speak to EE CS on 150 and obtain your order number. 

You can then check EE order tracking: https://ee.co.uk/help/orders

You should download the DPD app as well.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎02-02-2026 05:55 PM

Hi @Amy345 

You'll need to speak to EE CS on 150 and obtain your order number. 

You can then check EE order tracking: https://ee.co.uk/help/orders

You should download the DPD app as well.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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