Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51638 Views
  • 117 replies
  • 15 Helpful

Order

When am going to hear from someone about my order ********** please   Mod edit: [please don't post personal information on the community].

Order

Hi I placed an order online recently; I am just wondering if you could check the update on it please as ordered a while now.   [Mod edit - removed order number, please don't share any personal details in public view]

grant424 by Explorer
  • 266 Views
  • 3 replies
  • 3 Helpful

Disappointed 😢

I ordered an APPLE WATCH S10 on MondayI received an email as confirmation of the order but no order number, so had to phone to get that in order to track the package.I got home yesterday to find a delivery had been attempted and they would try again ...

LindaT60 by Investigator
  • 329 Views
  • 2 replies
  • 1 Helpful

Refund

Twice I tried to get a mobile twice I paid £30 - I want the refund I was promised £60 please !!!!! Happy enough to take my money but not to give it back !!! 

Johnjo16 by Visitor
  • 296 Views
  • 1 replies
  • 2 Helpful

Resolved! Re: Re: Cancel new contract within 14 days. Will I lose number?

i was called by EE yesterday & this person put me on a 24 month contract to pay by direct debit.I only pay my rent by direct debit & i want to cancel this contract so I can just top up in store only with cash and I hate contracts please help me. plus...

Upfront Cost Not Refunded

An upfront cost was taken from my bank but then the request was declined. I’m now £35 down and can’t set another contract until i get this money back, I was told this would be today. Not happy with the lack of communication with this company. Nor the...

Pixel 9 Pro back order

I ordered an upgrade to the Pixel Pro 128GB in Hazel. There was no indication on the site or from the Castro that handled the order that there were stock issues. Yet my order tracking page says ‘Back Order confirmed’. What is the expectation for re-s...

Resolved! Order tracking not working

Hello. Does anyone know why my iPhone 16 pro max order tracking number isn’t working? I did have the xko number, which I read on another post wasn’t the correct number. So I called and spoke to an agent who did give me the order number. But now when ...

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ginag84 by Investigator
  • 541 Views
  • 1 replies
  • 1 Helpful

Have I been scammed?

Read more  Hi all can anyone help? I have completed a new contact sign up with a number and are yet to receive an order confirmation. The number is 0191 429 0924 and is showing on the trusted numbers on EE website (Inspired) - one of the partners?cou...