Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65014 Views
  • 120 replies
  • 15 Helpful

Resolved! PaysGo SIM card order

Hello,   I placed an order for a PaysGo SIM card (Order number: xko*********, Order date: 20 Oct 2025) but I haven’t received it yet. I’m worried because the SIM card hasn’t arrived, and I need it soon.   Could you please confirm if my SIM has been s...

Decokenzo by Investigator
  • 427 Views
  • 3 replies
  • 1 Helpful

Resolved! Re iPhone pro max

The table below details the wait times you can expect if you order an iPhone 17 Pro or iPhone 17 Pro Max right now in the US, UK, or Australia. Note, though, that the exact wait time will depend on the color and configuration, which is why you'll fin...

imc9999 by Contributor
  • 462 Views
  • 1 replies
  • 3 Helpful

iPhone 17 pro max

It saying that I’m awaiting date for iPhone 17pro max is that mean I’m in the que for a iPhone pre order  ??? 

Money taken out but no confirmation on phone

Hi,I've just signed up for EE and have tried purchasing a phone, I got to the checkout page and it successfully took it out of my bank, but then something failed on the website and it seems to be lost, I think I have to pay again. I'm using Firefox a...

daniel-w0 by Investigator
  • 772 Views
  • 6 replies
  • 4 Helpful

Resolved! Where is my order

Hello I ordered a upgrade but u can't see any update ? Can you help me as I've paid £84 

Resolved! SIM cards

We have only received two of the three SIM cards. 

Resolved! Order

I placed an order for the iPhone 17 pro cosmic orange 256gb and the only email I’ve had is “thanks for your order” had no other email to say when it’ll be dispatched or delivered and it’s been 48 hours since order, any help or ideas??