Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57562 Views
  • 122 replies
  • 15 Helpful

Resolved! Transfer from BT

Hi put a order in on January 30  transfer from BT but still haven’t had anything done ,had a appointment but never showed.

There34 by Explorer
  • 316 Views
  • 1 replies
  • 0 Helpful

It's been three days and I still haven't received my phone.

Hi, I placed an order for an iPhone 16 Pro Max plan three days ago and since then I have received a confirmation of placing the order, what will be the monthly payment for the phone and sim card and nothing else. Who can I contact to find out if it h...

AlanK30 by Visitor
  • 299 Views
  • 1 replies
  • 2 Helpful

Resolved! No confirmation

I have just ordered the  iPhone 16 pro max however have not received confirmation however money has been taken out of my account. 

RRA1 by Visitor
  • 322 Views
  • 2 replies
  • 2 Helpful

Resolved! Store down for maintenance as credit check completed?

Hi! just placed an order for EE BB and Sim Only. Got to the landing page saying I need to pay £20 deposit due to result of credit check. clicked that I agree and to go onto next page to pay said deposit and complete order - store down for maintenance...

N4th92 by Contributor
  • 393 Views
  • 2 replies
  • 2 Helpful

Resolved! My order

I have not received my order what do I do ? 

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Orders

I placed an order but every time I try to track it it says my time has run out try again but I do try and it just does the same thing over and over 

Absolute joke of a service

So my phone had broken so I ordered a new device. Explicitly made it clear that I would not be able to access any messages or anything sent to the number registered with my EE account because it's broken. When actually trying to order the phone, I wa...