Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61823 Views
  • 118 replies
  • 15 Helpful

Re: Uprgade Details not showing in Track my order

Hi - I am having the same issue today.  i am putting in the order number and my email with no details of my order coming up.  have also tried with my mobile number.  my account is still saying i am eligible to upgrade - even though i have?

lees_22 by Explorer
  • 376 Views
  • 2 replies
  • 2 Helpful

Just saying order confirmed

Ordered phone on the 11th and not been delivered all it's saying is order confirmed and cant get through to anyone tempted to cancel order and go somewhere else @link

Unfortunately we’re unable to complete your order online right now.

Hello,I've tried to upgrade my phone twice now and can't complete the order. First was in the shop- the final stage wouldn't go through as my address was entered twice somehow and told to try again in 30 days. I've now tried ordering online two month...

AH1212 by Visitor
  • 1015 Views
  • 3 replies
  • 1 Helpful

IPhone 16 Pro Max

He take my account money but no send tracking order

Balayya by Visitor
  • 350 Views
  • 2 replies
  • 1 Helpful

Resolved! You are a robot

So im trying to sign up to mobile as I've had broadband for a while now. However when I try to check out it just keeps saying you are a robot.....Now its saying we are making changes to the site. Does anyone know why its like this ive been trying for...

Diggydeep by Investigator
  • 417 Views
  • 1 replies
  • 2 Helpful

Resolved! Saturday delivery

Got my billing for July and I paid for Saturday delivery to get my new phone early. Paid on the phone on that Friday and it’s been added on again on my bill??? So I’ll be paying twice