Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63098 Views
  • 120 replies
  • 15 Helpful

Resolved! Order

When will my new iPhone be delivered?

Gavla67 by Explorer
  • 244 Views
  • 1 replies
  • 1 Helpful

Resolved! Order tracking

I have order apple Airbuds pro 3 on 14 September Sunday but still now not delivered, i am waiting my order

Pre ordered iPhone 17 promax

I pre ordered iPhone 17 pro max  from EE on an upgrade on 12 September 2025 at around 1:15pm… after a few minutes I received a confirmation email that my order has been confirmed and that delivery will be on the launch day which is today 19 September...

JGage by Visitor
  • 1099 Views
  • 2 replies
  • 3 Helpful

Resolved! Re: NHS Perk code not working

I am also trying to use the NHS EE Perks code when trying top upgrade anytime and receiving "code not valid" error message. I have tried 2 separate codes and both not working.  

No delivery

I placed an order for a pay monthly phone and contract 3 days ago. There has been no confirmation email nor delivery. Your online track order keeps failing and any CS number you provide goes round in circles and I cannot speak to a human. Could you g...

Resolved! No Confirmation, Not Showing in "My Orders"

Hi all,I recently ordered the new iPhone 16 Pro Max on a Pay Monthly plan with data through the EE website. The upfront cost has been taken from my bank account, but I haven’t received an order confirmation email, and the order isn’t showing under "M...

Lennon5 by Investigator
  • 1750 Views
  • 13 replies
  • 5 Helpful

ID for phone

I know this question has been asked many times before but I'm hoping one of the EE specialists can confirm if what I'm asking is ok, otherwise I will phone up EE and get my order cancelled.I've searched for my passport and cannot find it, I don't hav...

mbro by Investigator
  • 334 Views
  • 2 replies
  • 0 Helpful

Resolved! Tracking order parcelforce

I placed an order online to add to plan a TV. When I log on my account it shows it has been dispatched yesterday. I have not had a tracking number sent to me or no email saying it had been dispatched.   Contacted EE yesterday, spoke to some one and h...

sjjo80 by Contributor
  • 650 Views
  • 3 replies
  • 3 Helpful

Resolved! Re: Promotion Pixel 10 Pro disappeared

Hi Leanne  I am currently waiting on my Google pixel 10 in 256gb they told me that my phone has been ordered and it will be on the way to me as soon as possible. Is there any chance I could amend it to the lower GB to get it quicker? thanks Jena 

Jena3 by Explorer
  • 470 Views
  • 4 replies
  • 4 Helpful