Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63111 Views
  • 120 replies
  • 15 Helpful

Resolved! Where is my iPhone17?

I placed my order in 13th September and received confirmation of my order on 17th September. Since placing my order I’ve received three phone calls from ‘EE’ and I believe at least one of them to be a scam so I’m feeling quite nervous/apprehensive ab...

Emj2501 by Explorer
  • 456 Views
  • 3 replies
  • 2 Helpful

Not letting me track my order

Hi i placed an order tonight for the new iPhone 17 pro max, i got a order number does this mean ive been accepted? It wont let me track my order 

Shan63 by Explorer
  • 393 Views
  • 4 replies
  • 0 Helpful

Resolved! Order

When will my new iPhone be delivered?

Gavla67 by Explorer
  • 249 Views
  • 1 replies
  • 1 Helpful

Resolved! Order tracking

I have order apple Airbuds pro 3 on 14 September Sunday but still now not delivered, i am waiting my order

Pre ordered iPhone 17 promax

I pre ordered iPhone 17 pro max  from EE on an upgrade on 12 September 2025 at around 1:15pm… after a few minutes I received a confirmation email that my order has been confirmed and that delivery will be on the launch day which is today 19 September...

JGage by Visitor
  • 1099 Views
  • 2 replies
  • 3 Helpful

Resolved! Re: NHS Perk code not working

I am also trying to use the NHS EE Perks code when trying top upgrade anytime and receiving "code not valid" error message. I have tried 2 separate codes and both not working.  

No delivery

I placed an order for a pay monthly phone and contract 3 days ago. There has been no confirmation email nor delivery. Your online track order keeps failing and any CS number you provide goes round in circles and I cannot speak to a human. Could you g...

Resolved! No Confirmation, Not Showing in "My Orders"

Hi all,I recently ordered the new iPhone 16 Pro Max on a Pay Monthly plan with data through the EE website. The upfront cost has been taken from my bank account, but I haven’t received an order confirmation email, and the order isn’t showing under "M...

Lennon5 by Investigator
  • 1751 Views
  • 13 replies
  • 5 Helpful

ID for phone

I know this question has been asked many times before but I'm hoping one of the EE specialists can confirm if what I'm asking is ok, otherwise I will phone up EE and get my order cancelled.I've searched for my passport and cannot find it, I don't hav...

mbro by Investigator
  • 334 Views
  • 2 replies
  • 0 Helpful