Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 67045 Views
  • 120 replies
  • 15 Helpful

Where is my order?

Still not received the phone! Was told it will be with me, before the weekend. Still nothing! 

Resolved! Order number xko*****

Had a message regarding order not fully processed ? Rang EE and they can't help as it was online order. Can you support   [mod edit: personal details removed from the forum]

Resolved! Phone order

New to EE from O2 I ordered a phone to collected from store on Friday morning. It has been 3 days and it just says dispatched has not updated in 2 days. How could I find out when I can collect? 

Resolved! Tracking order without mobile

Hi All,Not sure if this is the best forum for this but thought I'd give it ago. My phone is currently broken (full on black box, won't charge, dead to the world); I've upgraded my mobile and should get my new phone from EE tomorrow or Friday but they...

hollyjk by Visitor
  • 354 Views
  • 1 replies
  • 0 Helpful

Resolved! iPhone 17 Pro Tracking

My order tracking suggests that my phone has been dispatched, but there are no details & I’ve not received anything.  Am I not understanding this graphic correctly? 

IMG_0627.png
Nikki1233 by Investigator
  • 531 Views
  • 5 replies
  • 0 Helpful

Resolved! iPad Pro 13inch

I ordered my iPad Pro on the 27th of September and it’s still saying awaiting confirmation for delivery date. I don’t know what to do. It’s on contract and I’m unsure what is happening with it 

Wheres my order

I ordered a new upgrade and it says it will be dispatched within 24 hours and is out for delivery but this was yesterday and no update yet. Please can i have an update on my order please

Resolved! Orange 512gb iPhone 17 pro delivery time

I ordered orange IPhone 17 pro on Sunday, received confirmation email with order starting close but haven’t heard anything about delivery since. When try to track I receive a message timed out. What is current delivery time for orange iPhone 17 pro 5...

ali2604 by Visitor
  • 480 Views
  • 2 replies
  • 0 Helpful

Resolved! About ordering a phone off EE

I’ve just been on the phone again to EE about the phone that I ordered nearly 2 weeks ago and all he cared about was me swapping my Internet and phone home phone to EE. I said you haven’t got a chance at the minute. And just keep getting told the sam...

Daz1981T by Investigator
  • 595 Views
  • 4 replies
  • 0 Helpful