Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51641 Views
  • 117 replies
  • 15 Helpful

Resolved! iPhone 16 Pro Max 1 TB

iPhone 16 Pro Max 1 TB Desert titanium Ordered on 17th SEP still no update. Any idea whether I would get the phone within 20th of this month?

Hi

When will u get my IPhone 16 pro max 236gb please 

iphone 16 pro max

hello everyone hope everyone is okay here Received a text from EE this is what they sent me instead of the iphone 16 pro max I thought this was some sort of joke   

Screenshot_20241014_190201_Messages.jpg 20241014_190259.jpg

iPhone 16 Pro Max

Good Evening, I placed an upgrade online for the new iPhone 16 pro max,I’ve received 2 text messages to say thanks for your order but still no phone. I upgraded on 28th September and I think this level of customer service is absolutely unacceptable. ...

Resolved! Order Tracking

Ordered a laptop over the weekend, 1st instalment was taken and the rest to be paid over 24 months.I have had no update on when I will receive my order, I have spoken to the EE sales team and the upgrade team, neither could help.I have an order numbe...

DD669 by Investigator
  • 545 Views
  • 1 replies
  • 2 Helpful

Resolved! Order Reference Number

I recently upgraded my phone yesterday to the Samsung Galaxy S24 FE, in an EE store. I'm trying to claim the Galaxy FE watch that comes with it but it's asking me for a proof of purchase. I've had no email nor have I received any form of receipt so I...

Iphone Pro Max Order

Hi I placed an upgrade order on the 2nd October. The tracking says dispatched but i have not received anything from DPD to say the order is on its way. ive had no communication from EE apart from the thank you for my order email. Thanks  

TomG86 by Visitor
  • 397 Views
  • 3 replies
  • 0 Helpful

Upgrade, no order number

Upgraded my previous watch contract to the new black ultra 2 back on the 20th of Sept. I have a confirmation email and money has been taken however I have received no order number within that email or any other communication. Is this normal practice ...