Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42443 Views
  • 92 replies
  • 12 Helpful

Returning Airtime Phone

HiI recently upgraded instore to iPhone 15Pro with an airtime sim contract.The phone had to be delivered to me and by the time it was delivered I had changed my mind. I brought the phone back to the store for a refund so I could revert back to my old...

Peadar by Investigator
  • 398 Views
  • 10 replies
  • 0 Helpful

NOT ELIGIBLE FOR UPGRADE???

Hi. I have a problem, maybe someone can help me out. When I try to upgrade my phone online I have information that I'm not eligible for upgrade yet despite I'm with ee more than 2 years, my contract ended and was automatically extended for 1 month ro...

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frutek by Visitor
  • 870 Views
  • 4 replies
  • 0 Helpful

Pixel 8 pro I don't have a receipt

On the 16th I bought the new Pixel 8 Pro, I already received it at home today but I didn't have the receipt for the purchase. And I think I'll need it to claim the Pixel Watch later. Can anyone enlighten me on this matter? Thanks 

Disappointed customer ... 4 weeks and still waiting for iPhone 15

I pre-ordered the iPhone 15 Pro Max in store on the 17th Sept.No updates... went into the store last Sunday to ask for an update, I was told try back next weekWent into the store again today as 1 month has passed still no update... only to be told th...

GMawhinn by Investigator
  • 575 Views
  • 13 replies
  • 0 Helpful

Wrong address

DPD couldn’t deliver my order because EE didn’t fully complete my address, I can’t figure out how to contact EE to amend this, I don’t know which options to select to get through to them to sort this out 

IPhone 15

EE has collected the payment of £ 700 + agreement signed for £ 1600 more than 2 weeks now, We haven't received the IPHONE 15 nor no respond from the team  very disappointing customer service , tryed calling no use , emailed as well no use  Hope they ...

Jayabalan by Investigator
  • 220 Views
  • 1 replies
  • 0 Helpful

Google buds

Ordered some Google buds over a week ago still no txt to say they've been despatched? Anyone else had the same?

Rascal33 by Investigator
  • 208 Views
  • 3 replies
  • 0 Helpful

Resolved! Pending order for more than 28 days

What happens when you don't receive your order after waiting for more than 28 days waiting period for an iPhone 15 Pro max natural titanium and when you ask to cancel the order they tell you u can't because you've passed the 14 days cancellation peri...

iPhone 15 pro order issues

my first order I ordered the iPhone 15 pro 256gb paid the upfront cost then it’s been refunded 5 working days later I see the order confirmation, so I placed a new order for the iPhone 15 pro max 256gb paid the upfront cost see the order confirmation...