Phone contract order

Sj109 · ‎09-02-2026

I’ve ordered a lilac iPhone 17 256GB yesterday morning and I’ve received the contract summary email and the contact number changed email but I’ve received no confirmation email and the only order reference number I’ve received on the contact number change email is 24 characters long and I can’t track the process (on the ee app)

Northerner · ‎10-02-2026

Hi @Sj109

You'll need to speak to EE CS on 150 becase your may not be processed yet, then you can use EE order tracking

Download the DPD app as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎10-02-2026

Hi @Sj109

You'll need to speak to EE CS on 150 becase your may not be processed yet, then you can use EE order tracking

Download the DPD app as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Sj109 · ‎10-02-2026

Thank you

Chris_S · ‎10-02-2026

Hi @Sj109

Just to add to @Northerner's brilliant advice,

I can see that the iPhone 17 256gb in Lilac is currently in stock.

If you'd like to get an accurate delivery time frame for your device, you can give us a call, and a guide can get this looked into for you.

Chris S