Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42408 Views
  • 92 replies
  • 12 Helpful

Failed delivery.

On the 26th, my mobile phone broke. I upgraded mine through my contact, with a 24hour delivery. This was to be delivered on the 28th.I paid an extra £5 for a particular time slot. I later received an email from DPD stating that my address could not b...

Carlatat by Investigator
  • 542 Views
  • 3 replies
  • 0 Helpful

I PHONE 15 PRO MAX updates

Hi all I order I phone 15 pro max 256GB in September 22nd still not right update now is one months a go 

Hashan88 by Investigator
  • 255 Views
  • 6 replies
  • 1 Helpful

Re: iPhone 15 pro max

I want to iphone 15 pro max 256GB with Apple care+ without sim i am already EE sim use

Farah14 by Visitor
  • 203 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: cancel my account

I ordered a sim only just under a week still not used it want to cancel.

Wa13edy by Visitor
  • 339 Views
  • 2 replies
  • 1 Helpful

Resolved! No confirmation email

Hi  I ordered a Pixel 5 with my upgrade over an hour ago and have yet to receive an email either confirming my order, providing tracking information, or indicating when i can expect delivery.  

djhepner by Investigator
  • 1925 Views
  • 15 replies
  • 0 Helpful

Returning Airtime Phone

HiI recently upgraded instore to iPhone 15Pro with an airtime sim contract.The phone had to be delivered to me and by the time it was delivered I had changed my mind. I brought the phone back to the store for a refund so I could revert back to my old...

Peadar by Investigator
  • 398 Views
  • 10 replies
  • 0 Helpful

NOT ELIGIBLE FOR UPGRADE???

Hi. I have a problem, maybe someone can help me out. When I try to upgrade my phone online I have information that I'm not eligible for upgrade yet despite I'm with ee more than 2 years, my contract ended and was automatically extended for 1 month ro...

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frutek by Visitor
  • 869 Views
  • 4 replies
  • 0 Helpful

Pixel 8 pro I don't have a receipt

On the 16th I bought the new Pixel 8 Pro, I already received it at home today but I didn't have the receipt for the purchase. And I think I'll need it to claim the Pixel Watch later. Can anyone enlighten me on this matter? Thanks 

Disappointed customer ... 4 weeks and still waiting for iPhone 15

I pre-ordered the iPhone 15 Pro Max in store on the 17th Sept.No updates... went into the store last Sunday to ask for an update, I was told try back next weekWent into the store again today as 1 month has passed still no update... only to be told th...

GMawhinn by Investigator
  • 575 Views
  • 13 replies
  • 0 Helpful