Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65015 Views
  • 120 replies
  • 15 Helpful

Resolved! How do I find my order number?

Where can I find my past orders on my EE account? I'm trying to claim an offer but the delivery note isn't accepted. I don't seem to have a confirmation email so I'm stuck.

Resolved! Order fraud

My account has been fraud by a Neiber I need to cancel it and get my refund it has been fraud from my account from a stolen phone to ordering a new one need help asap I’m a EE customer who had my old phone taken from my apartment and has ordered a fr...

LoveMary by Visitor
  • 316 Views
  • 1 replies
  • 1 Helpful

Resolved! Re: Problem with receiving 4 digit code

I’m trying to get the 4 digit code for my iPad upgrade yesterday they left with it and said they would be  back today but I still have no code

Gstrack by Explorer
  • 387 Views
  • 1 replies
  • 0 Helpful

Resolved! Leaving the country with no iPhone in sight

I’ve ordered the iphone Pro Max Blue 256GB back in September. Still no phone in sight and i’m leaving the country on Friday with my iphone 15 Pro max that became glitchy and dies quick. I need it NOW. What’s the update man.

safiyye by Explorer
  • 445 Views
  • 3 replies
  • 3 Helpful

Resolved! I have order iphone 17 Pro

I have order and iphone 17 pro and i don’t have the referance number nothing

Vaduva by Visitor
  • 387 Views
  • 3 replies
  • 1 Helpful

Resolved! Can't track my order.

Hi, I placed and order, have the email etc. BUT I cannot track it or see that it's processing. when I go to the track my order page it continuously tells me that it's timed out which it isn't. id rather just know if I've been accepted or I can get my...

Kimjrod2 by Visitor
  • 306 Views
  • 1 replies
  • 2 Helpful