Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68831 Views
  • 120 replies
  • 15 Helpful

iPhone 17 Pro Max - Cancel your order

I ended up canceling my order after ordering a phone within sky on pre order day 12th September within 20 mins and getting to the 19th October and still no phone, I cancelled it and ordered through EE who my sim is with. Was told within 28 days and I...

MNB1991 by Contributor
  • 580 Views
  • 0 replies
  • 0 Helpful

Resolved! iPhone 17 Pro Max 256GB Cosmic Orange

Hi just wondered if there was any rough idea of how much longer an order placed on 06/10/25 for the iPhone 17 Pro Max 256GB Cosmic Orange will be? I got my first Apple Watch and have been hanging fire to set it up with my new phone, but if it’s going...

bikedo by Visitor
  • 509 Views
  • 2 replies
  • 0 Helpful

Do not Trade In - SCAM! Stolen phone!

Just wanted to share my experience with EE trade in team and their partner Likewize,I've been a customer with EE for 5+ years, and truly disappointed with their service. I upgraded my device and chose to trade in my old device, Samsung S20 FE, sent v...

Resolved! Iphone 17

I ordered the iphone 17 in black,256gb on the 9th and i was wondering if im going to have to wait weeks like alot of people have as my tracking order still just says awaiting confirmation, and i wouldnt mind my new phone sooner rather than later.

Tom423 by Visitor
  • 397 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone delivery

How long does it take to get a actual tracking number to see when dpd will deliver as it’s says 2-3 working days to be delivered and it’s already been that and still no email to say dpd or out have it 

Resolved! Significant delays for delivery?

I ordered an iPhone 17 a week ago with it saying dispatch within 48hours, when I check on the tracking page it says dispatched but with no date and I have not received a message or email from DPD. Is there anyway to check estimated delivery date? 

Kore1 by Visitor
  • 396 Views
  • 1 replies
  • 0 Helpful

Resolved! Online order

Hi I placed an order on the 9th November. I haven't received an email or the order. ?? 

Resolved! Apple Watch Series 11 Titanium Gold 42mm

Hello I previously had the titanium 11 46mm on order but I changed it first thing this morning after seeing the 46 mm at the Apple Store yesterday. I've  previously had the 45 mm Series 8, which was just about OK, and then the Ultra 2, which felt too...

Resolved! Upgrade

Hello,I upgraded my phone to the IPhone 17 Pro Max White, it said 21 days for dispatch, however it’s been 21 days and I’ve received no notification at all of anything. Nothing since I upgraded the phone last month. Thank you.

LiamBeeee by Contributor
  • 509 Views
  • 3 replies
  • 2 Helpful