Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58265 Views
  • 122 replies
  • 15 Helpful

Resolved! Order not received

I am having the exact same problem, I ordered my phone with a contract last Friday on the 11th. Payed for it and everything and have not heard anything since, my track order also doesn’t work currently. 

Resolved! Order

I placed a order on Saturdays for a email to say they received the order I payed a deposit which come out my bank and herd nothing since. I tried putting my order number in to track it bilut keep saying not working . If I not allowed the mobile can I...

Resolved! Missing phone upgrade

Hi,I ordered an upgrade and paid for it on March 31st. Since then no phone, no emails and no way to contact you as I am abroad. Please can you respond asap so I can figure out what went wrong. Thanks. I've been an EE customer for over 10 years.

Resolved! Order

I ordered a Samsung watch about 5 days ago and I still haven't recieved any information about when it will be delivered. I have ordered with ee many times and it's never taken this long why is that?

Resolved! Cancelled order

I placed a order yesterday paid the upfront payment and today i got a text saying order cancelled could someone tell me why and when will my refund be 

Johndowd by Investigator
  • 407 Views
  • 5 replies
  • 4 Helpful

Resolved! Receipt of purchase

How do you find a copy of a receipt of puchase of my new phone?

Stig_72 by Visitor
  • 1127 Views
  • 10 replies
  • 3 Helpful

Pixel 9 Pro Fold Upgrade

Hi all,  Anyone know if there's gonna be any more Pixel 9 Pro Fold 512GBs in stock anytime soon? The store shows them as in stock, but all of the agents I've spoken to have said they'll call me back halfway through agreeing an upgrade and I've never ...