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Re: Replacement SIM card order

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Marcus1232
Visitor

‎14-02-2026 11:31 AM

I ordered my Sim over two months ago and still not Received it, but been charged for every month

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Debbie_G
EE Community Support Team

‎14-02-2026 01:44 PM

Hi @Marcus1232.

Welcome to the community.

I’m sorry to hear you’ve not received the replacement SIM that was ordered two months ago.

I'd recommend getting in touch with our customer support team. They’ll be able to check the order on your account, make sure everything is correct and arrange a new SIM to be sent out. 

Debbie

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Debbie_G
EE Community Support Team

‎14-02-2026 01:44 PM

Hi @Marcus1232.

Welcome to the community.

I’m sorry to hear you’ve not received the replacement SIM that was ordered two months ago.

I'd recommend getting in touch with our customer support team. They’ll be able to check the order on your account, make sure everything is correct and arrange a new SIM to be sent out. 

Debbie

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