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Order

Pauljohnson1991
Visitor

‎13-02-2026 02:49 AM

When I go to track my order it says that they don’t match I have triple checked them what should I do

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1 REPLY 1
Chris_S
EE Community Support Team

‎13-02-2026 09:04 AM

Hi @Pauljohnson1991 

Could you just check that the order reference that you're using starts with XKO and is the reference that was displayed when your order was confirmed?

It's also worth checking that you're using our correct order tracking website.

Chris S

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