13-02-2026 02:49 AM
When I go to track my order it says that they don’t match I have triple checked them what should I do
13-02-2026 09:04 AM
Hi @Pauljohnson1991
Could you just check that the order reference that you're using starts with XKO and is the reference that was displayed when your order was confirmed?
It's also worth checking that you're using our correct order tracking website.
Chris S
