Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68178 Views
  • 120 replies
  • 15 Helpful

Resolved! Refund

Hi there, i have order and iPhone 17 pro and they cancell My order for no reason they said that my refund will be back at my account in 10 working days I have order on 25 octomber and we are at 21 November I want my refund back.

Garoafa1 by Visitor
  • 400 Views
  • 2 replies
  • 2 Helpful

Resolved! No shipping email received yet

Just wondering how long until my order will be shipped. I ordered an iPhone 17 in sage green 256gb on the 18th November.  I know it’s only been 2 days but it says it’s in stock on the website and so would only take 2-3 days. 

Leah441 by Visitor
  • 442 Views
  • 2 replies
  • 1 Helpful

Resolved! Returning a television

I recently ordered a Samsung television as an add-on as a Christmas present. ParceForce delivered it, but the entire screen was shattered on delivery, I clicked return item and a collection date was set (last Wednesday), they never showed up. I hadn'...

Resolved! Iphone 17 pro max order on time ??

Hello.. i just want to know about my order is at the right time coming or not ???my order is confirmed or not ??..and how long still ??

aamir09 by Explorer
  • 444 Views
  • 3 replies
  • 1 Helpful

Resolved! New monthly phone

I ordered the iPhone 15 not too long ago and I received a message at 9:00 am saying my order is cancelled which I didn’t do . I also tried to track order but it is not letting me . Any way you can sort this

Gdot_147 by Visitor
  • 378 Views
  • 3 replies
  • 1 Helpful

Resolved! Ordered device

I’ve ordered a new device to my nearest EE store. How long will they hold my device as I work away Monday to Friday.Kind regards,Ryan