Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61728 Views
  • 118 replies
  • 15 Helpful

Upgrade...

Hi im just wondering which is the better phone to upgrade too...ive got a Samsung and im debating on a apple but at a good price per month im currently paying just little over 30...but looking something around that price.

shez1234 by Visitor
  • 250 Views
  • 1 replies
  • 0 Helpful

Track order isn’t working

I have tried to use the help service and the tracking system keeps failing and I have received any updates on my order 

Awful customer service

Anyone managed to speak to EE about anything ? Placed order on 8th. Not had any contact. App doesn't work. They dont answer the phone and if phone not going o arrive before Friday there's no point in it coming   Is custo

GH792 by Explorer
  • 376 Views
  • 2 replies
  • 2 Helpful

Resolved! Upgrade

I have been with ee and my family for years I asked for a upgrade Friday it was being delivered Saturday dpd driver turned up but I had no pin which apparently was sent to someone else so I rang up which they apologised and said would be sent out Sun...

Nick7877 by Explorer
  • 395 Views
  • 4 replies
  • 3 Helpful

Resolved! mobile device order

i orderd a new iphone 16 pro max 1tb  on contract on 6th august i received a email confirmation with order number i have heard nothing since i have tried entering the details in track order and it comes up with nothing i am going on holiday in 5 days...

Zoocubes by Explorer
  • 327 Views
  • 2 replies
  • 2 Helpful

Resolved! Bought a laptop, doesn't come with the advertised graphics card

I recently bought this laptop: https://ee.co.uk/products/lenovo-loq-i5-15iax9e-gaming-laptop?size=15.6"&color=color-code-686868&capacity=512GB&s_cid=con_ee_dg-CE_ess_ppc-shop&esskwid=p82080568814&ess_sacid=71700000121828031&gclsrc=aw.ds&gad_source=1&...

Kazarham by Visitor
  • 473 Views
  • 5 replies
  • 1 Helpful

Resolved! Order stuck

I placed an order for the fold 7 in blue yesterday and was made aware it will be delivered today. Nothing has arrived but now been told it will be here tomorrow, there has been no update on the tracking so please can someone give me a live update as ...

Birdydp by Valued Contributor
  • 398 Views
  • 4 replies
  • 1 Helpful

Replacement phone ??

I reported my phone as damaged on Sunday 10 the insurance woman said the replacement would arrive mon 11  , nothing , rang up this morning, Tuesday 12 , supposed to be today but I’ve heard nothing from the courier and you are supposed to get a messag...

He5803 by Visitor
  • 267 Views
  • 1 replies
  • 2 Helpful

Z fold 7 Blue Delay

Ordered on the 24th via upgrade. Was pre warned it could potentially take up to 14 days so of course am still awaiting an update. Whilst browsing to see if there was any sign of a date I noticed the website advises it is in stock if I purchase it out...