Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62518 Views
  • 120 replies
  • 15 Helpful

Resolved! New order cancelled

Placed an order for a sim only deal yesterday and tody have a text saying the order has been cancelled but with no explanation as to why. Bit puzzled, do they normally follow up with an explanation? 

Scott6488 by Investigator
  • 421 Views
  • 4 replies
  • 0 Helpful

Order issue - Tracking timed out?

Good day, I ordered the samsung 25 egde 2 days ago (through upgrading), got the email detailing everything including an Order number. However every time i am trying to track the order, the tracker is coming up with oops, tracking timed out. Looked on...

Resolved! iPhone 17 pro max delivery

Hi I had an issue online when preordering the new 17 pro max and called for you to say it wasn’t actually done so completed over the phone and was told Friday they are being delivered and still no updates on the app, is there any delays with the deli...

Apple Ultra Watch 3 Order Fiasco

Ordered my new Apple Watch Ultra 3 49mm Black Titanium case with Black Titanium Milanese Loop. I have up until today had no tracking from EE or PDP. Literal hours on the phone to EE I find the wrong mobile has been put on the DPD order so this has st...

Order tracking

I ordered a new phone as an upgrade on Wednesday and the next day received a text that it was cancelled but gave no further information. I then went into the local EE branch and they had tech issues so I couldn't get a new phone there either.I then o...

Resolved! Where is my iPhone17?

I placed my order in 13th September and received confirmation of my order on 17th September. Since placing my order I’ve received three phone calls from ‘EE’ and I believe at least one of them to be a scam so I’m feeling quite nervous/apprehensive ab...

Emj2501 by Explorer
  • 425 Views
  • 3 replies
  • 2 Helpful

Not letting me track my order

Hi i placed an order tonight for the new iPhone 17 pro max, i got a order number does this mean ive been accepted? It wont let me track my order 

Shan63 by Explorer
  • 351 Views
  • 4 replies
  • 0 Helpful

Resolved! Order

When will my new iPhone be delivered?

Gavla67 by Explorer
  • 217 Views
  • 1 replies
  • 1 Helpful

Resolved! Order tracking

I have order apple Airbuds pro 3 on 14 September Sunday but still now not delivered, i am waiting my order