Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42777 Views
  • 92 replies
  • 12 Helpful

No photo ID

Help I haven’t got any form of photo but I’m awaiting an upgrade phone being delivered by DPD can my Son who has a provisional driving licence with his photo on it accept it on my behalf,he has the same surname has me.

Google promotion with Pixel 8 Pro

I tried to claim the watch even though my order was a day late, didn't work"Unfortunately, the item has not been purchased within the promotional period. The latest date to qualify for this promotion was the 16th October."Just thought I'd try.

Wrong number for the pin code

Yep, another one. Wrong number placed on order, couldn't get the pin. Courier went off with the package. Can't even speak with a human, only EE bots. What happened to ID on delivery? When you introduce a system make sure it works! Ridiculous

fatigati by Explorer
  • 322 Views
  • 3 replies
  • 0 Helpful

Resolved! Received iPhone 15 Pro Max

I ordered my phone at the Exeter store on Monday and it arrived on Tuesday.  It is a Pro Maxz 15 with 1TB of storage.My plan is 125GB of data with Apple One for an extra £5 a month..The problem I'm having is getting Apple One to start. I have been gi...

iPhone 15 Pro Max - Delivery Timescales

Hi, I ordered the iPhone 15 Pro Max (White 256G) back on the 25th of September and as of yet apart from the order confirmation email, there has been no tracking update… just the “Sorry, we can’t show your order details right now”. Given that it has b...

ColinDak by Established Contributor
  • 1591 Views
  • 24 replies
  • 1 Helpful

Meta Quest 3 Order

Hello.I am looking for a little guidance. I have ordered the Meta Quest 3 128GB Bundle on the 03.11.23 but it is still no further through the system, are these in stock? I ordered a laptop the following day and I have already received that so I think...

morley107 by Investigator
  • 374 Views
  • 7 replies
  • 0 Helpful

oredr issue

hi thisbis my reference order . i don’t know if is cancelled or what happened i didn’t receive any update 

flaviu32 by Explorer
  • 486 Views
  • 13 replies
  • 4 Helpful