Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 52542 Views
  • 117 replies
  • 15 Helpful

SIM free pixel 8a

Ordered a SIM free pixel 8a on 15th of November. Says ordered confirmed and have took the money from my account but hasn't been dispatched. Says usually within 21 days. Can't get through to anyyto speak to about order. Why is it taking so long???

Jordy84 by Investigator
  • 324 Views
  • 3 replies
  • 0 Helpful

Order

Can u plz tell me wen my phone will arrive 

Cat2711 by Visitor
  • 261 Views
  • 2 replies
  • 0 Helpful

EE Shop Order Placed - 18.11.24 - No Delivery

Hi, Just looking for some info at the moment. I placed an order in the EE Shop on Monday 18th Nov 2024.The e-mail confirmation states: Estimated delivery date: NA | Delivery Method - DPD: Standard DeliveryThe e-mail confirmation also states: What hap...

Simon_UK by Explorer
  • 349 Views
  • 3 replies
  • 1 Helpful

Resolved! Account showing orders I have not made

Further to the recent scam attempt (fully reported) I have checked my account and found orders for a phone, broadband and a sim.  I have not ordered these and have no order numbers or emails about deliveries.  There seems to be no option to cancel th...

Resolved! New order line is active but still not received new phone

Ordered a new line and device about 6 weeks ago i knew the device would be at least 30 day to arrive. Since the 6 of this month the new line has been active but I have still not received the phone I ordered with the new line and the 1st bill is now d...

Milburn by Explorer
  • 329 Views
  • 4 replies
  • 1 Helpful

Debit my account payment

Dear EE   I will chek new phone but my credit is 0 and i will chek ee apps with phone and sim i will pay EE 30 pounds but not refund in my account and EE servic cancel order text me. So please EE refund my payment 30 pound and cancel my order 

DHRUVg by Explorer
  • 273 Views
  • 4 replies
  • 5 Helpful

SONY WH-1000XM4 Stock

Does anyone know when the SONY WH-1000XM4 will be back in stock and dispatched?I’ve ordered them and have a order acknowledgement but nothing further and the money has come out of my account. I looked online today and they were available at a higher ...

User0121 by Explorer
  • 668 Views
  • 16 replies
  • 8 Helpful

problem about the order

yesterday i  buy online and pay some of money through online transction  i dont get any update  i just get trck ref no and i try to track the order but order was not seen . whats the problem i  attached voucher and  order  record and message    

IMG_3127.png IMG_3128.png IMG_3125.png

My order awaiting processing

I ordered a pair of AirPods Pro 2nd gen , and I have been waiting for a while , the order still says awaiting for processing. I have tried calling the customer service but they are saying they can’t help, what do I do now as the customer service on t...

Stephzw by Visitor
  • 1121 Views
  • 11 replies
  • 1 Helpful