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No delivery date

Liesst
Explorer

Hi I ordered and paid for an iPhone 16 plus on Sunday paid £ 30 not heard anything since what’s going on please ???

7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

@Liesst  Have you checked your spam folder ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Yes nothing and no delivery date at all
Michael_D
EE Community Support Team

Hi @Liesst 

There does look to be a wait for all models of the iPhone 16 Plus at the moment.

If you let me know which colour and storage size you ordered, I can check the current estimated dispatch time.

Did you get a confirmation email after placing the order?

Michael

I’m having the same issue i ordered an iPhone 16 plus black and with 128gb

Michael_D
EE Community Support Team

When did you place the order? @Bscott1988 

Michael

I ordered on the 8/3/2026 

Peter_W
EE Community Support Team

Thanks @Liesst.

This is showing as in-stock and ready for delivery as soon as next day, so it's definitely worth you getting the order double checked. 

If you haven't already, I'd recommend checking your spam / junk folder to see if we have reached out requesting further information. 

If you can't find anything, please give our customer care team a call and ask to speak with web sales, who will be able to check all the details at our end to make sure the order has gone through. 

Peter