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No delivery date

Liesst
Explorer

Hi I ordered and paid for an iPhone 16 plus on Sunday paid £ 30 not heard anything since what’s going on please ???

1 SOLUTION

Accepted Solutions
Peter_W
EE Community Support Team

Thanks @Liesst.

This is showing as in-stock and ready for delivery as soon as next day, so it's definitely worth you getting the order double checked. 

If you haven't already, I'd recommend checking your spam / junk folder to see if we have reached out requesting further information. 

If you can't find anything, please give our customer care team a call and ask to speak with web sales, who will be able to check all the details at our end to make sure the order has gone through. 

Peter

View solution in original post

7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

@Liesst  Have you checked your spam folder ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Yes nothing and no delivery date at all
Michael_D
EE Community Support Team

Hi @Liesst 

There does look to be a wait for all models of the iPhone 16 Plus at the moment.

If you let me know which colour and storage size you ordered, I can check the current estimated dispatch time.

Did you get a confirmation email after placing the order?

Michael

I’m having the same issue i ordered an iPhone 16 plus black and with 128gb

Michael_D
EE Community Support Team

When did you place the order? @Bscott1988 

Michael

I ordered on the 8/3/2026 

Peter_W
EE Community Support Team

Thanks @Liesst.

This is showing as in-stock and ready for delivery as soon as next day, so it's definitely worth you getting the order double checked. 

If you haven't already, I'd recommend checking your spam / junk folder to see if we have reached out requesting further information. 

If you can't find anything, please give our customer care team a call and ask to speak with web sales, who will be able to check all the details at our end to make sure the order has gone through. 

Peter