If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi , I’ve placed my order for monthly payment and s25 ultra on Thursday 9.10. Until now I only received an order confirmation. I tried to track my order but it’s not working.
Hello,I hope someone at EE can help. I recently logged into my EE account and purchased 2 Apple Watches. These Apple watches are not part of a data plan but are simply the devices which have been purchased via the EE Shop. The order reference numb...
Good morning all, I applied for my upgrade on the 5th October 2025, received an email to say it will be dispatched in 7 days, then I got told yesterday and I’m yet still to receive any information in regards to my upgrade/dispatch, no emails, nothing...
Last Friday I ordered a plan £13.5 for 75GB but soon I realized that this data package was for a new SIM card rather than my original card, so I telephoned to cancel my order and apply for refund, but I haven’t received any message that my order is c...
I placed an order with EE on 5th October and still waiting for it to be delivered and have had no update.Has this happened to anyone before? Do EE not have a chatbot/email address you can access them through anymore. thank you
Pre ordered the new Apple watch on the 16th of September and it’s not giving me a delivery date is anyone else having this issue please
No update on phone I ordered iphone 16 plus in teal in 128gb I ordered last week and stated 7 days but no update and is on the 5th day
Does anyone know if DPD can still deliver the phone if you tell them the pin through a ring door bell as no one will be in? Thanks
So Thursday 25th of September, i ordered an Iphone 17 Pro Max 1TB Silver on an EE chat on the EE website with a sim. All in a monthly payment plan and i still haven’t had the phone delivered? I use the order number on the tracking order section of EE...
