Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65014 Views
  • 120 replies
  • 15 Helpful

Resolved! iPhone pro max order

Any help appreciated. I ordered iPhone pro max 258 in silver on 7/10/25. I am currently without a phone as old one completely smashed & unusable. Ready for cancelling this & going with another provider. I have been with Ee many many years but totally...

Lesley018 by Contributor
  • 447 Views
  • 2 replies
  • 0 Helpful

Resolved! Your EE Order. Call to discuss.

Hello. I’m new to EE. I placed an order and it all went through fine. I got an email shortly after with the subject heading “Your EE Order: Call us to discuss”. The body of the email says “Thank you for your order - we’re working on it. If we need an...

Resolved! Re: Cancel contract

My order number is. xko********* and I didn't get my phone so I wanna cancel my contract [Mod Edit: Please don't post personal information on the  public forums. Thanks]

Resolved! 72hr No return Message

Hi,I have submitted a return request on 150 and it has said I would receive a message back within 72 hrs.I have requested twice but I don't seem to get anything back. I looking to return the device to exchange for another model as I don't like the on...

Mike422 by Visitor
  • 280 Views
  • 1 replies
  • 1 Helpful

iPhone 17 pro max

Ordered my iphone 17 pro max on 23rd september!! Are there any updates regarding where the orders are up to and when we should be getting the phone. I’ve been told it will be 1 week every week since I orderd the thing.

Andy450 by Contributor
  • 582 Views
  • 6 replies
  • 2 Helpful

Any ETA on this iPhone 17 pro max

Is there  ETA at all on the iPhone 17 pro max cosmic orange yet? Just I paid upfront it's been like 20 days now I think, like I understand shortages but you don't exactly let customers know any single update, I'll give it another week I reckon then I...

Dawwgman by Investigator
  • 1560 Views
  • 4 replies
  • 1 Helpful

Change delivery address

I can’t change my delivery address. I’ve checked all the menus both on the computer and on my phone. The address on my mobile contract is correct – both the billing and home address. I even went to an EE store in person and updated my details there. ...