Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52198 Views
  • 117 replies
  • 15 Helpful

Upgraded phone

Ordered an iPhone 16 pro max white two weeks ago and the order has been sitting on dispatched for a week and a half but no date of delivery no updates other than that why is this and what’s the point of updates if it doesn’t tell you anything 

Leah0104 by Investigator
  • 340 Views
  • 5 replies
  • 0 Helpful

PSVR2 order update

I ordered a PSVR2 on October 25th, received the confirmation order yet have no further updates regarding the delivery. I have tried checking my order status but nothing shows up. The original email I received states I will receive text updates and al...

cjbkorn by Explorer
  • 290 Views
  • 3 replies
  • 1 Helpful

Return of Mobile broadband package

HiI ordered a mobile broadband package on Tuesday but there was a mix up with the order and I received the wrong hardware and sim contract. I have submitted 2 return forms but as yet I haven't received an acknowledgement of either submission from EE....

smit06 by Visitor
  • 275 Views
  • 1 replies
  • 0 Helpful

Resolved! Samsung tv

I’ve placed a order for a new Samsung tv & straight away got a email saying my order is on its way but that was 2 days ago I haven’t heard anything back so I wanted to know does anyone have any experience with delivery or even if my order has been ap...

Vickimc by Investigator
  • 682 Views
  • 7 replies
  • 0 Helpful

iPhone 16 Pro Max not heard anything

I ordered a new iPhone 16 Pro Max dessert 256GB on the 8th October and have still not heard anything or received a text to track it, or even acknowledge the purchase. My old contract is still appearing on the EE app and thought it would’ve been updat...

Guyhgfft by Visitor
  • 279 Views
  • 1 replies
  • 1 Helpful

Resolved! Got confirmation mail but no updates on delivery?

Ordered a samsung tv by adding to monthly mobile bill payed upfront got confirmation mail but received no updates on delivery. when I put order number in tracking it shows as timed out order number  *********** [Mod edit: Image rejected as it contai...

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My order

I ordered on the 25th October paid upfront cost and set direct debit etc up and got a confirmation email, I keep looking through the app on tracking and all it says it’s dispatched but no info on when etc just so worried I know it’s not been long but...

Lauren010 by Investigator
  • 302 Views
  • 5 replies
  • 1 Helpful