If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi there, I ordered an upgraded Apple Watch. It arrived 24hrs after placing the upgrade order. The DPD courier arrived at my location, asked me for the PIN code. I never received the PIN code and there was no mention of this delivery on the DPD app i...
So I’ve just received a message from DPD with a pin but my EE account order info hasn’t changed. I’ve seen some people saying they’ve received complimentary phone cases - did you receive a pin from DPD for this or dare I get my hopes up that it might...
Hi,Once again EE show they don't know how their system works. I ordered an upgrade to my existing Apple Watch, order confirmed fine and "we'll send the PIN to your number, {watch phone number}" which of course doesn't work as the watch is not on tha...
Dear EE Customer Service,I am absolutely appalled at the level of incompetence and unprofessionalism I have encountered with my recent phone upgrade. As per your instructions, I was asked to return my old device by 22nd October. Yet, I still haven’t ...
Please I want to understand why EE updated me about my order and it remained on Awaiting Confirmation for over a week now, while the information on the website is saying should be updated with few hours. Is it possible EE gave my order to another cus...
I placed an order for a £10 pay-as-you-go plan online on October 4th and paid £10, but on October 5th, I received a text message saying the order was canceled. I still haven't received a refund to this day. Why is that? What should I do?
So, following on from a previous post a week or so ago:I upgraded my watch contract to an ultra 2 black with Milanese strap. Obviously, like pretty much everyone else, I am still waiting for it to arrive and I’ve seen it could still be over 28 days (...
Upgraded my phone the other day to the Google pixel 9 pro rose quartz. It states its back ordered wondering when it would actually arrive
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I ordered a new sim and Samsung Galaxy S24+ on Friday 18th October, had the confirmation email and XKO order reference number. Delivery was meant to be today and I haven't heard anything since Friday night.The order reference number comes up saying "...
