Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65015 Views
  • 120 replies
  • 15 Helpful

Cancelling an Order

I upgraded to the 17 PM online at the beginning of October, I’m sure it originally didn’t say “over 28 days” for the dispatch time. I paid £100 upfront to make the monthly payments cheaper but now my current sim only monthly payments are coming out o...

Resolved! Where is my order? xko**********

I have ordered iphone 17 orange 256gb pay monthly order number xko******* I do not see any updates and I have not recieved any updates regarding my order what's going on?  [Mod edit: Removed order number from public post]

Resolved! Google pixel 10pro claiming earbuds and Chromebook

I have just upgraded my phone to a pixel 10 pro, which came with earbuds and a Chromebook, I have no idea how to claim for these. Can anyone point me in the right direction please??

Edd2157 by Visitor
  • 857 Views
  • 1 replies
  • 0 Helpful

Resolved! No confirmation

I ordered the iPhone 17 pro max ten days ago and since then I have received an email of acknowledgement and the ee finance agreement email. I have had the upfront cost charged on bank which was expected but extremely disappointed about communication ...

Leewj12 by Established Contributor
  • 1776 Views
  • 22 replies
  • 2 Helpful

Resolved! Over due order

I ordered an iPhone 11 pro max in cosmic orange.  Delivery originally said 28 days and I was fine with that.  It has now been 33 days and no sign of it being dispatched!

VJG1979 by Explorer
  • 405 Views
  • 3 replies
  • 2 Helpful