Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62502 Views
  • 120 replies
  • 15 Helpful

Resolved! Sim

hello I ordered a replacement sim on Monday I’m just wondering where it is please 

Sim only

If I've ordered a sim only card and kept my original number will this sim card be sent in the post along with my new phone . Thanks 

PaulieD1 by Explorer
  • 287 Views
  • 2 replies
  • 0 Helpful

Resolved! Re: Missing EE gamecard voucher

Hi,I ordered Xbox Series X Console 24 month bundle with £70 EE GameCard and more, 3 September 2025 I received console but no any of vouchers so my question is how I will get this vouchers by post office or digital? . 

Macpaw by Investigator
  • 496 Views
  • 1 replies
  • 0 Helpful

Resolved! Iphone 16

Hi All, I need some help im new to EE and two days ago on 01/09/2024 at 17:09pm i placed an order for the iPhone 16 Pro Max 256GB desert Titanium. I have paid the £30 Upfront charge that was required however not long afterwards I have received an ema...

Contact EE without phone

Just purchased a new phone and need to contact EE to confirm the order but unfortunately do not have a phone to call them on, is there another way to contact/verify the order?

Resolved! phone order

ordered a phone on the 28th of august taken 30 pounds. tracking number doesnt work. what a joke also no email or text to confirm

delnevo by Visitor
  • 358 Views
  • 2 replies
  • 3 Helpful