Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42367 Views
  • 92 replies
  • 12 Helpful

Order dispatched by nothing.

Is there currently an EE issue on getting a new device. Ordered a galaxy fold 5 on 14th Oct in local store, said dispatched on 15th via email. But nothing since. Nearly end of cooling off period, never had such awful service in over 20yrs. Is this th...

kcvfr400 by Investigator
  • 214 Views
  • 1 replies
  • 1 Helpful

Expected Delivery for IPhone 15 Pro Max

Hello there,I’ve upgraded my current plan along with a new handset (iPhone 15 pro max). Unfortunately I haven’t received any confirmation email. The order was placed on October 4th. Does anybody have an idea of how long does it take for EE to deliver...

Gilmraw by Contributor
  • 842 Views
  • 18 replies
  • 1 Helpful

Order

Hii ordered a Samsung book3 pro today. I have received a confirmation saying order being processed with an order number. It advised it will let me know when it is dispatched. does this mean the order has been success? 

Phone upgrade documents

I received the following text from ee but cannot find the documents anywhere. Can anyone help?”Hi from EE. A new document for your iPhone 14 Pro Max 5G 128GB Space Black device agreement is now available to view in My EE, please log in to view it.”

Ritawh by Investigator
  • 2293 Views
  • 5 replies
  • 3 Helpful

Re: insurance replacement

Hi my phone replacement was surpose to be delivered today but I haven't had a message yet from DpD to say when it will be delivered thanks

regarding wrong delivery to my phone ☎️

Hi my name is Md Reshad Hasan. Many times i call your customer care number but you didn't pick my call. I ordered a iphone 15 pro max but you don't deliver to my house, your delivery man place it to a wrong house. So now i have not any single payment...

Rhasa by Investigator
  • 309 Views
  • 6 replies
  • 2 Helpful

Resolved! Still waiting on my order

Hi i ordered a sim only deal with you on Monday I’ve had no confirmation email or sim as yet, my last supplier has stopped my last sim so I’m stuck with not being able to do very much. My name is Alan ***** and address *********************   [mod ed...

Resolved! Iphone 15 pro ordered but not dispatched

Hello, I ordered my iphone 15 pro 256mb this week and it said it would be dispatched within 24 hours but a few days later there is no update to say it has been dispatched.  Are they out of stock?

iPhone 15 Pro Max Wait Time and Issue

I have ordered mine 20/09/2023 Iphone 15 Promax Nat Titanium, which qualified as pre order since the release is on the 22nd. 28 days later. No email, no texts no update at all. I have paid the upfront payment and all but nothing.