New Order

Jade1520 · ‎23-02-2026

I ordered my Google Pixel 10 Pro 128GB Obsidian on the 20/02/26 and I received a confirmation email with my reference number but when I use it to track my order it isn't being recognised neither is it showing on my app in the order section.

The deposit has been taken from my account and I've received my plan details via email.

The confirmation email I received had the subject 'Your email order: Please call us to discuss'

Please can I have some clarity on what is happening with my order and/or what I'm supposed to do?

Northerner · ‎24-02-2026

Hi @Jade1520

You need to follow the email instructions and call EE CS to discuss your order.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎24-02-2026

Hi @Jade1520

You need to follow the email instructions and call EE CS to discuss your order.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_S · ‎24-02-2026

Hi @Jade1520

It sounds like we may need some further information from you.

I'd recommend following @Northerner's advice and giving us a call so that a guide can get this looked into for you.

Chris