No update for my iPhone 17 pro max

[khalidsaifullah]

Subject: Urgent: Order Status Update Required or Refund Request

Dear Sir/Madam,

I would like to draw your attention to my recent phone order. I have not yet received any update regarding its status.

If you are unable to deliver the phone within the promised timeframe, I kindly request that you refrain from accepting orders that you cannot fulfil. My payment has already been processed, and it is concerning that there has been no communication regarding the delivery.

This situation is unfair and disappointing. I request that you either dispatch my phone as soon as possible or process a full refund of the amount paid without further delay.

I look forward to your prompt response.

Kind regards,
Khalid *****

**************

[Mod edit: Removed Surname and mobile number from public post]

[Northerner]

Hi @khalidsaifullah 

There is no account access on these forums. 

You'll need to speak to EE CS on 150.

Thanks 

[Christopher_G · Accepted solution]

Hi @khalidsaifullah 

Welcome to the community.

As @Northerner said, we don't have account access here in the community, so I can't check your order. I can check our stock levels for you though. If you let me know the colour and memory size you chose, I can let you know the estimated delivery timescales.

If you'd like to discuss your order specifically, I recommend speaking with our customer support team.

Chris

[khalidsaifullah]

Thanks for your order

Order number: xko******* Order date: 21 Feb 2026

Hi Khalid Thanks, we've got your order, we'll begin to work on it straight away. We'll be in touch via SMS if we need any further information, you'll know its from us as it will include the XKO reference number you received when you placed your order.

STORE DELIVERY DETAILS

You have chosen to have your order delivered to our store: East Ham East Ham 109 High Street North London London Greater London E6 1HZ

YOUR ORDER SUMMARY

PACKAGE 1 OF 1 iPhone 17 Pro Max 512GB Silver   Pay Today Pay Monthly 36 months interest free credit agreement   £30.00 £41.33* EE No Frills 5GB       24 months     £25.00       (Increases by £2.50 on 31 March each year)

Your SIM type - eSIM. Just follow the on-device prompts to download the eSIM when you receive your package. WiFi connection is needed. Learn more about eSIM

Plan Add-ons & Add Ons     Pay Today Pay Monthly Full Cover with AppleCare Services   £0 £16.49 The insurance Pay Monthly charges displayed include Insurance Premium Tax at the current rate. For more information visit ee.co.uk/insurancepremiumtax. Scam Guard   £0 £1.50

No cap added

YOUR ORDER TOTAL We’ll send you a text when your order is on it’s way.   Pay Today Pay Monthly Total Including VAT   £30.00 £84.32**

[khalidsaifullah]

Thanks for your order



Hi Khalid

Thanks, we've got your order, we'll begin to work on it straight away.
We'll be in touch via SMS if we need any further information, you'll know
its from us as it will include the XKO reference number you received when
you placed your order.
STORE DELIVERY DETAILS
You have chosen to have your order delivered to our store:

East Ham
East Ham
109 High Street North
London
London
Greater London
E6 1HZ
YOUR ORDER SUMMARY
PACKAGE 1 OF 1
*iPhone 17 Pro Max 512GB Silver* Pay Today Pay Monthly

36 months interest free credit agreement
*£30.00* *£41.33**
*EE No Frills 5GB*

24 months
*£25.00*
(Increases by £2.50
on 31 March each year)

Your SIM type - eSIM.

Just follow the on-device prompts to download the eSIM when you receive
your package. WiFi connection is needed.

*Learn more about eSIM*
<>
Plan Add-ons & Add Ons

Pay Today Pay Monthly
Full Cover with AppleCare Services *£0* *£16.49*

The insurance Pay Monthly charges displayed include Insurance Premium Tax
at the current rate. For more information visit ee.co.uk/insurancepremiumtax
.
Scam Guard *£0* *£1.50*
No cap added

YOUR ORDER TOTAL
We’ll send you a text when your order is on it’s way. Pay Today Pay
Monthly
Total Including VAT *£30.00* *£84.32***

[Chris_B]

@khalidsaifullah  this isn’t customer support it’s a public forum and your posting your private information on the internet for everyone to see.   

 You have to call customer support as originally told in the first reply to your first post.  

and as you can see it clearly states usually dispatched within 7days for that model spec 

thats not a promise and you are never promised to receive any product within a set timeframe. 

[Northerner]

Hi @khalidsaifullah 

Well done for just allowing anyone on the internet to pretend to be you and pick up this iPhone.

If you want to know about your order you'll need to speak to the EE store directly.

Thanks 

[khalidsaifullah]

Dear Sir,

Why should I call? Why are you people not calling me?

[khalidsaifullah]

Why should I speak?

[khalidsaifullah]

Your support team should contact me. Why should I contact them?