Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51761 Views
  • 117 replies
  • 15 Helpful

Resolved! About Order

I can upgrade my mobile phone but till yet i not receive any tracking information in my email address. i just have the order number i can put this into the track my orde r in EE and they shoe me your order will disptached.I cannot receive any informa...

Resolved! No Confirmation of Order placed 21/10/24

I placed my order on Monday 21/10i have received no confirmation email / text / order number The order number is in this format ORD-XXXXXXXXXX (10numbers) however this doesn’t work on ‘track my order’ nor does it show in my EE app that I have for bro...

STR1D3Z by Investigator
  • 540 Views
  • 9 replies
  • 1 Helpful

iPhone 16 Pro Max

Hey all, Ordered the new iPhone 16 Pro Max, Black Titanium (256GB) on the 10th of October - my tracking hasn’t updated and it’s still not been dispatched. I know it’s a new phone, so imagine it’s on back order or something but can anyone shed any lig...

No confirmation email

I just purchased a phone with a monthly payment. I haven’t any confirmation email. The money just came out my account

Denique by Visitor
  • 192 Views
  • 1 replies
  • 0 Helpful

Re: Live chat

hello i’ve just ordered a new phone and they told me to phone them but my speaker on my phone is broken and my phone is broken all over, hence why i got a new one , what do i do.

SMS to a smart watch and DPD PIN issue

I have ordered a new smart watch, I made the order through the app, as an upgrade to my current watch.  I have not recieved any type of confirmation email, and I can't recieve an SMS as the phone number they're trying to use is the phone number of th...

Resolved! Ordered a mobile Phone, but haven't received delivery details

I ordered a Google Pixel 7a (Sea) on Sunday, but since then haven't reeived any communication from the EE team regarding the delivery. It mentioned the device would be delivered in 1-3 working days, but no details about the delivery. The order number...

ilakhani by Investigator
  • 395 Views
  • 5 replies
  • 1 Helpful