If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I'm having the exact same problem. Got a new sim-only contract on the 31st of August, still haven't received anything, even though online it says it should've taken 48 hours... order number also doesn't work and says it has timed out again and again....
I have recieved a message from EE after putting an upgrade order in yesterday when clicking the link nothing happens. I’ve also tried to track my order but it just keeps coming up that my session has times out after I have tried numerous times.
What does it mean when it says my tracking has timed out?
I have been trying to return 2 HomePods from Northern Ireland. I have been told that there are no drop off points and dpd have to collect. Dpd failed to collect after a day wasted waiting on them. I have tried to rearrange via EE still haven’t receiv...
I ordered a laptop on my Ee account, I have had no confirmation but they’ve taken payment out of my account! No one has been helpful when ringing 150, I needed this for my daughter for college tomorrow! I am so angry I just need to talk to someone to...
I’m trying to start a new plan but the only option is to deliver to home with a window of 1-3 days which I am unable to do due to work. Is there any way I can order to store or do I just have to go in and do it that way?
In June I ordered a Nintendo Switch bundle that included 2 EE game cards, however I haven’t received them, I tried solutions posted on here about messing EE GameCard to 150 and that didn’t work they just sent me a list of 150 options. How do I get my...
hello I ordered a replacement sim on Monday I’m just wondering where it is please
If I've ordered a sim only card and kept my original number will this sim card be sent in the post along with my new phone . Thanks
Hi,I ordered Xbox Series X Console 24 month bundle with £70 EE GameCard and more, 3 September 2025 I received console but no any of vouchers so my question is how I will get this vouchers by post office or digital? .
