Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42371 Views
  • 92 replies
  • 12 Helpful

Confirmation of change of contract

I am coming up to the end of my contract so selected for a sim only change which seemed to go through by have had no confirmation it’s happenedHow can I know it’s gone through?

Meta quest 3

I orderd a Quest 3 three days ago but cant track it anywhere it stated that it will be 2-3 days to ship but ive not had any other emails or texts to say where it is or when it will be here. i go to my EE to track a order but it does not work with the...

wowben666 by Investigator
  • 1086 Views
  • 21 replies
  • 2 Helpful

Resolved! Trade-in confusion on iPhone 15 Pro Max

I ordered an iPhone 15 Pro Max 256gb blue titanium on 5/10/2023. Since then the only communication I’ve had from EE is to tell me to send my tradein handset back or risk losing out on my free upgrade and pay something like £459/per month extra. What’...

ChrisB97 by Visitor
  • 265 Views
  • 1 replies
  • 0 Helpful

iPhone 15 max

I order an iPhone 15 256 max from the store and was told 2-3 days, but the order still shows  waiting for confirmation???I was told it was in stock so not sure why it hasn’t been confirmed. I went into the store who weren’t helpful, just said keep ch...

undelivered phone

 hi, I ordered a new iPhone 15 promax around three or maybe four weeks ago. One for my daughter and one for myself. My daughters arrived a few days after ordering and mine was scheduled to be delivered on the 17th of October. On the day of the delive...

Resolved! Upgrade date

How can I find my upgrade date 

Xranger by Visitor
  • 372 Views
  • 1 replies
  • 1 Helpful

Order

Hello dear just right now I placed new order with us but unfortunately no email no txt strength I paid for the front cost of £30 can someone have a look please 

Waziri8 by Visitor
  • 180 Views
  • 1 replies
  • 0 Helpful

Switching from PlusNet / PAC code

Just placed an order today to switch from PlusNet to EE. Part of the form requested my PAC code to keep my old number which I completed.  Order said delivery of SIM and switching my old number would take 2-3 days.My confirmation email says that the s...