Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52252 Views
  • 117 replies
  • 15 Helpful

Upgrade calling nonsense

Never had a company make you call them because you make a purchase.  10 years and upgrade phone online to get the std call to progress order email. 4 times tried to ring and lastly get a voice saying " 2 hrs wait" . Seriously, do EE expect customers ...

paullec78 by Investigator
  • 1140 Views
  • 12 replies
  • 1 Helpful

Resolved! Item returned to Consignor, but why?

Added the PS5 dualsense edge controller to my monthly bill and it was due to be delivered today, but as I’ve been working nights I was asleep at the time of my allocated delivery slot which was at the crack of dawn and the delivery driver would requi...

B3n97 by Visitor
  • 370 Views
  • 1 replies
  • 1 Helpful

Resolved! Proof of Identification

My order was successful on 29th Oct. I got my direct debit confirmation and flex pay confirmation email. No further notification that my order had been returned by DPD to EE for fraud purposes!!!! X3 calls later was told to go instore with proof of I...

CoeM72 by Visitor
  • 303 Views
  • 1 replies
  • 1 Helpful

Backordered iphone 16 pro

Upgraded to iphone 16 pro titanium black 1tb… its on back order and wondering if people have any idea back orders take and if people had theres backordered and how long it took to get there phone

R399187 by Explorer
  • 334 Views
  • 3 replies
  • 0 Helpful

Add ed a iPhone 16 pro max 1TB titanium

I have been waiting for my phone it’s been a long time it is a iPhone 16 pro max 1TB it’s getting absolutely ridiculous I was told I would receive it within 2 weeks nothing at al li been a customer for meny years am and the way you are treating me is...

Order and billing

Hey ,i ordered a iphone 16 pro max from ee store on 6 of october but i found it to expensive for me than i decided to cancel it in a weel but store staaf said i have to do it online through helpline number on call. But on call said i have to do it in...

16 Pro Max no update

Hi guys has anyone else ordered the 16 pro max recently? I ordered about 10 days ago and not an update 勞勞勞

Stormy20 by Contributor
  • 440 Views
  • 10 replies
  • 0 Helpful

Hi

Yas32 by Visitor
  • 197 Views
  • 1 replies
  • 0 Helpful

Resolved! purchased a sim card but no delivery since 9 days

Hi, I completed a purchase of new sim on 27th of October and since then I've been waiting for its delivery. I am trying to text you via the app and also calling the EE customer service but I could not reach to a solution yet. Could you please help me...

Delivery tracking number issue

Hi, just had ordered my new smart watch yesterday with next day delivery. How surprised I were when DPD arrived and asked for PIN code I`ve never been issued. Looks like all information has been sent to the watch number which have no txt message serv...

ernesto77 by Investigator
  • 477 Views
  • 5 replies
  • 0 Helpful