New contract

[Chloejade28]

 

I did an application last night around half 7 they took the payment and sent me a email with the contract summary but I haven’t received anything else since. Is this normal? 

[Saraggdjsucd]

Following as the same has happened to me 

[Katie_B]

Hello @Chloejade28 and @Saraggdjsucd. 

Thanks so much for ordering with us. 

I am sorry to hear you haven't received clear confirmation. 

This email indicates your order has been received, to get this looked into and update on your order I would recommend giving us a call. 

Katie

[Chloejade28]

I did call. I was told they can’t look into it because I don’t have a reference number. 

[Chloejade28]

Have you gotten anywhere with this? 

[Katie_B]

Did the agent take any other details to search for your order @Chloejade28?

Katie

[Chloejade28]

My name. That is literally it.

[Katie_B · Accepted solution]

Customer care would need to transfer you to our web sales department who can search using your personal details @Chloejade28. 

Please give us another call so this can be looked into further. 

Katie

[Chloejade28]

Do you have a number to call? Because the one I used got me no where 

[Katie_B]

Hi @Chloejade28. 

Please try calling 0800 079 0531. 

Thanks, 

Katie 🙂