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Monthly phone

Gina96
Visitor

‎03-02-2026 10:29 PM

I ordered Samsung ai 25, it’s took the money out my bank but no reference code to track order has been sent 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎04-02-2026 08:22 AM

@Gina96  have you checked your spam folder,  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Chris_S
EE Community Support Team

‎04-02-2026 08:40 AM

Hi @Gina96 

Great choice of phone there, I love the Samsung S25 myself.

When the order is complete, the screen will display an XKO number.

If at the end of your order, you received an XKO number, then your order will have been logged.

I can check the stock levels of the phone for you if you like.

What was the memory size and colour of the Samsung S25 that you ordered please?

Chris S

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