Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51640 Views
  • 117 replies
  • 15 Helpful

EE keeps cancelling my order for a TV added on to my contract

Right, so I wanted to upgrade my TV finally and decided to order one with EE. I ordered the Samsung TV and they took the money from the upfront cost, then will out telling me cancel my order without telling me they have, they didn't put the money bac...

Zexine by Visitor
  • 483 Views
  • 2 replies
  • 1 Helpful

Resolved! Order tracking problem

Hi, I recently ordered a smart watch from yourselves as an add on with my payment plan for a phone I recently ordered, however the only email I have received is the confirmation email with my order number.However when I try using this tracking number...

AlexD47 by Explorer
  • 448 Views
  • 3 replies
  • 2 Helpful

Resolved! Order update

HelloI have received an email from noreply@ee.co.uk customer service team statingthanks. Please call0800 079 0520Calls to this number are free and our opening hours are:Mon to Fri: 9am – 8pmSat & Sun: 9am – 8pmus to discuss your order (order no: xko)...

Resolved! Orders getting cancelled

Hi, I have tried to place an order 5 times for a sim only deal, esim, with number port. I don't get a confirmation order by email and I then get a text saying my order has been cancelled. XKO ****** as an example. Is this a bug?! Thanks, James [Mod e...

jambus75 by Explorer
  • 623 Views
  • 3 replies
  • 2 Helpful

Phone

 Hi ,Yesterday I had ordered a 15pro max mobile,unfortunately it was cancelled May I know the reason for this change 

Saidatta by Visitor
  • 218 Views
  • 1 replies
  • 2 Helpful

Resolved! Re: Cancel

Hi Dear  Akbar Nehira I didn't understand, I wanted to place an iPhone Pro Max order, apparently I made a mistake, I placed an iPhone 16 Pro order, that's why I want to cancel.. Thanks

Alaa2013 by Visitor
  • 221 Views
  • 1 replies
  • 3 Helpful

Resolved! Put an order in for phone

Hi I put an order in phone it's gone to take out of my bank and the screen has gone blank so don't know what's happening with it  can u plz check up for me thank you

iPhone 16 pro max

Hi, I ordered the iPhone 16 pro max a few days ago while the website said delivery will be 1-3 days. Since then my order still says ‘order confirmed’ 3 days later. Just wondering if anyone is experiencing the same or can provide abit of info to when ...

Resolved! Pixel Fold 9 Pro delivery dates?

Hi. When will the Fold 9 pro be delivered? I believe the release date is Wednesday coming. Will they be sent out on Wednesday or be delivered on Wednesday? I ordered a few days ago, but there is no tracking. When I type my order number in it just giv...

spikerules by Established Contributor
  • 33825 Views
  • 608 replies
  • 130 Helpful