If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order for the fold 7 in blue yesterday and was made aware it will be delivered today. Nothing has arrived but now been told it will be here tomorrow, there has been no update on the tracking so please can someone give me a live update as ...
I reported my phone as damaged on Sunday 10 the insurance woman said the replacement would arrive mon 11 , nothing , rang up this morning, Tuesday 12 , supposed to be today but I’ve heard nothing from the courier and you are supposed to get a messag...
Ordered on the 24th via upgrade. Was pre warned it could potentially take up to 14 days so of course am still awaiting an update. Whilst browsing to see if there was any sign of a date I noticed the website advises it is in stock if I purchase it out...
Hi, I upgraded my phone on Friday 8th August and traded in my phone, I received a text off EE trading Saturday 9th saying that I would receive a returns pack within the next few days and was wondering if you could tell me how long that would be as ...
Has anyone experienced their orders being cancelled? I ordered a SIM and got a text message the next day to say my order had been cancelled. So I then ordered a SIM again and again it got cancelled.. Impossible to get in contact with anyone to find o...
Im actually shocked at the level of incompetence and attitude from EE customer care. Been trying to upgrade since yesterday morning (8/8/2025) Spent 2 hours online to get an upgrade sorted. Finally been told its all done (docs signed and payment mad...
I ordered the iPhone 16 pro on the 6th- recieved my confirmation but still no phone. The tracking system isnt working either.
I upgraded my contract last week, and the advisor went through and selected Monday for the delivery date, paid the fee etc, however, the order say at "waiting confirmation", so called up, the agent told me something must have went wrong, so reordered...
I’ve been checking everyday to see if the meta rayban transition glasses have restocked but nothing yet; any idea when they will?
Hello, I rearranged my delivery day and sadly this has been ignored by dpd, and they are sending my new phone back to ee.I'm unable to call on the current phone to fix this, and finding the whole situation very stressful. I need a email / digital tex...
