Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42556 Views
  • 92 replies
  • 12 Helpful

New phone delivery

Need to talk to someone from EE asap please abouts delivery.

Gazzo83 by Investigator
  • 389 Views
  • 9 replies
  • 1 Helpful

PDP STOLE MY PHONE

 Id pre ordered the new 15 pro, and was due to be delivered on the 22/9. I was given a 15 hour delivery window and waited in all day, to no prevail. the now clearly obvious dodgy delivery drive Dancho, said he he tried to deliver it to the house oppo...

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iPhone 15 Pro Plus Titanium Grey

Hii ordered a 15 Pro Plus 10 days ago. They told me it would be towards the end of the month. I have a confirmed order showing online but there is no delivery estimate date. I had an email update yesterday from EE saying Your order is on track. Does ...

Pay by Monzo card

hello.I made a £30 online purchase with EE pay monthly and EE told me to contact them and then said I needed to put £100 on my monzo card.I thought it was just for verification, so I did, and £100 was taken off, and I even checked on the monzo app an...

WynA by Investigator
  • 356 Views
  • 1 replies
  • 1 Helpful

Iphone 15 Pro Max White

I have received an email from ee, to say ‘your order is coming soon’ however i received this 4 days ago and still says awaiting confirmation in tracking. Does this mean anything or is it just another update that doesn't mean anything?

No tracking information on my order

Morning I upgraded my phone to the 15 plus and when I add my tracking number it comes up saying unable to provide information but to keep an eye out for emails and DPD. Is this normal?

Pixel 8 Pro Preorder Help

Pre-ordered the Pixel 8 Pro on the 05/10, received the confirmation email and since then nothing. No emails no texts but worryingly received a text today asking me about my delivery experience?(see screenshot) It's been non existent. I've also been u...

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Livion by Visitor
  • 290 Views
  • 1 replies
  • 0 Helpful

Resolved! iPhone 15 pro max

When tracking this all I get nobody seems to confirm if it’s coming or not  

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Trade In Help

Hi there,Hoping someone can help. I was offered a trade in on my pixel 7 pro towards a new phone last Thursday. New phone arrived this thursday but nothing to send my pixel 7 pro back for the trade in. Contacted EE and they said the packaging has bee...

Neosegauk by Investigator
  • 221 Views
  • 1 replies
  • 0 Helpful