Upgrade

[Juec64]

I upgraded on 21 st December but am still waiting for my handset nothing I do will let me get in touch. Am thinking of changing providers with better deals. Any advice? 

[Michael_D]

Hi @Juec64 

Thanks for coming to the community.

I can have a look to see if there are any delays while we wait for stock on the phone you ordered.

Which model, including colour and storage size did you go for?

Michael

[Juec64]

I phone in blue. 

[bristolian]

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@Juec64 wrote:

I phone in blue. 

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Which specific iPhone, and which storage size? There's several variants of blue iPhones.

[Juec64]

Don’t hold your breath! I’m still chasing an order from December having had the same messages as yourself. I recommend moving to Vodaphone who care about their customer service. I have been with Ee, formally orange for in excess of 24 years. And they’re just not bothered. My phone has stopped working and I need it as my husband is on end of life care so they need to be able to contact me’ just in case ‘ 

[Juec64]

I will ever recommend anyone trusts this company. 

[ee_user14]

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@Juec64 wrote:

I recommend moving to Vodaphone

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I don't!! I can't even find a website for them.

[Peter_W]

Good afternoon @Juec64.

I'm really concerned to hear about the position this has left you in, awaiting an order shouldn't have any basis on your ability to receive service on your current line. 

If you haven't already I'd recommend restarting your phone, and removing and reinserting the SIM can be worth a try too.

Just to be sure too, which model of phone have you ordered here, including the colour and storage version?

I can see you've mentioned a Blue iPhone previously, but we offer quite a few different iPhone models and wait times can vary.

Speak soon,

Peter