Ordered a Phone Contract, upfront payment got taken, no email confirmation.

[Randomer2023]

Hiya, 

I recently ordered an Iphone 15 Contract on the EE website, its taken the money out of my bank account but i have had no confirmation email at all. It just refreshed the page when the payment was approved.

[Chris_B]

@Randomer2023  have you checked your spam folder ?  

[Randomer2023]

Yeah i have,

[Eddy2760]

When placing the order did you sign up for an EE online account?
Have you logged into your online EE account to check you have entered the correct email address that is linked to yourself? 

[rarahoward74]

This has just happened to me this evening. Paid my upfront payment which has been taken from my account but I’ve not had an email with order number confirmation? Did this through the EE website for IPhone 15 pro max. 

[Christopher_G]

Hi and welcome to the community, @rarahoward74 

Which colour and memory size did you choose? Have you checked your junk/spam folder?

Chris

[Kirstyt4]

This just happened with me tonight. Paid upfront payment and the page refreshed and no email did you manage to get it sorted? 

[James_B]

Hi @Kirstyt4,

Welcome to the EE Community. 🙂

Please allow up to 24 hours for your order to be processed. It's also worth checking your spam/junk email folder periodically just in case your confirmation email is filtered by your email provider.

James

[Chloeday1992]

Mine has done the same. Paid £150 upfront, payment taken. Screen went blank and no confirmation on screen or email sent. Rung customer services they told me wait 24 hours but it’s not on.

[Leanne_T]

Hi @Chloeday1992 

Thanks for coming here. 

Was the order for a new contract or an upgrade? 

Could the team view the order when you called? 

Leanne.