Ordered a Phone Contract, upfront payment got taken, no email confirmation.

[Randomer2023]

Hiya, 

I recently ordered an Iphone 15 Contract on the EE website, its taken the money out of my bank account but i have had no confirmation email at all. It just refreshed the page when the payment was approved.

[Chloeday1992]

Hiya, 

she said she could see an account number but nothing else at all. Told me to wait 24 hours and call if I haven’t received an email. 

[Leanne_T]

Thanks @Chloeday1992 

Was this an upgrade or new contract with us? 

The orders can take time to process and once completed you would receive an email to confirm 🙂

Leanne.

[Chloeday1992]

Hiya, 

it’s was a new phone contract. I’m just worried as the website just didn’t load, white screen I didn’t get any confirmation at all. And there was no order when billing team looked, just an account number. And now £150 has been taken. 

[Leanne_T]

Hi @Chloeday1992 

If you can keep checking your email including the junk/spam folder and call us if nothing is showing after 24 hours the team will be able to look into this for you 🙂

Leanne.

[Simonh7]

Same happened to me, what a shambles, not the start to a new phone provider you want is it.

[James_B]

Welcome to the EE Community, @Simonh7 

When did you place your order?

Have you received any updates yet?

James

[KatieBrannan18]

hello i have paid upfronr £30 for an iphone 15 pro max and not had a confirmation email or a reference number to even track the order??

[Katie_B]

Hi @KatieBrannan18. 

When did you place your order?

Has the £30 left your account?

Katie

[Snowphy]

I also started a contract. The payment has been taken, with no order confirmation.

[Leanne_T]

Hi @Snowphy 

Thanks for posting 🙂

When did you place the order? 

Did you order over the phone, in an EE Store or online? 

Leanne.