13-09-2026 12:18 AM
Hello, i was preorder the new iphone 18 pro this evening. i paid and it declined so i retried, authorised the payment on my banking app and then page refreshed and took me back to the basket. checked my bank and my £100 upfront payment was taken. however ive had no order confirmation and nothing showing on app/website?
13-09-2026 09:11 AM
@Sofie04 Have you checked your spam folder?
13-09-2026 09:28 AM
Hi Yes i checked this as well. nothing there either