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payment taken no order confirmation

Sofie04
Explorer

Hello, i was preorder the new iphone 18 pro this evening. i paid and it declined so i retried, authorised the payment on my banking app and then page refreshed and took me back to the basket. checked my bank and my £100 upfront payment was taken. however ive had no order confirmation and nothing showing on app/website?

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Sofie04  Have you checked your spam folder?   

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.

Hi Yes i checked this as well. nothing there either