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Missing order Number

Yash6
Explorer

‎23-10-2026 11:36 PM

Hi, i Pre-Ordered iphone duo but i have not received anything Confirmation mail while the upfront payment has left my account but i have received no tracking information and i haven’t even received a cancellation email so i am very confused what is happening right now. 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎24-10-2026 10:21 AM

@Yash6  Have you checked your spam folder?   When did you order it ?  

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
0 Helpful
Yash6
Explorer
In response to Chris_B

‎24-10-2026 10:23 AM

I ordered it on 16th and have double checked all my folders including spam. 

0 Helpful
Chris_S
EE Community Support Team
In response to Yash6

‎24-10-2026 12:39 PM

Hi @Yash6,

It's understandable that you're worried when you haven't recived a confirmation email.

If your upfront payment has been taken but you've not received an order confirmation, tracking details, or a cancellation email, it's usually a sign that the order is still being processed, or there may have been an issue with the order journey.

If you'd like us to take a look into the order for you, just give us a call and a guide will be happy to help.

Chris S

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