New order

Tris6Smith · ‎06-02-2026

I have made a purchase for a new iPhone 17 blue mist.
Money has been taken out of my bank and I’m yet to receive any confirmation or order reference.
what do I do in this situation?

Northerner · ‎06-02-2026

Hi @Tris6Smith

Check your junk/spam folder.

If no email then call EE CS on 150. Then you can use EE order tracking: https://ee.co.uk/orders/track-your-order

Download the DPD app as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎06-02-2026

Hi @Tris6Smith

Check your junk/spam folder.

If no email then call EE CS on 150. Then you can use EE order tracking: https://ee.co.uk/orders/track-your-order

Download the DPD app as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Tris6Smith · ‎06-02-2026

Thank you for the advice.
I have not yet received anything. When calling not sure which options I need to press to get to the right place

Katie_B · ‎06-02-2026

Hi @Tris6Smith.

As a new customer I would recommend calling 0800 956 6000.

Please keep us updated with how you get on.

Katie