order

[lollipops88]

I ordered a phone 3 days ago on your website and haven't heard anything
since

[Debbie_G]

Hi @lollipops88.

Thanks for coming to the community.

I know you'll be keen to get an update on your order. 

If you could let me know the model, memory size and colour of the iPhone you ordered, I can check the stock guidance and give you an idea of the expected wait times.

Debbie

[lollipops88]

Hi
I ordered the iPhone 17 pro max in silver 256gb
The plan i went for was EE No frills 5GB
The name i ordered it under was *****
Thank you

Mod edit: [please don't post personal information the community].

[Katie_B · Accepted solution]

Thanks so much for providing additional information @lollipops88. 

We don't have access to specific orders, however I have been able to check the delivery guidance. 

The iPhone 17 Pro Max Silver 256GB is available to order but to expect despatch within 14 days. 

As soon as your order begins to progress and is ready for delivery you will be notified. 

Katie

[lollipops88]

I ordered the iPhone 17 pro max and week ago today and still haven't heard
anything about it since then

[Katie_B]

Hi @lollipops88. 

The specific iPhone you have ordered will be despatched within 14 days from the day you placed the order. 

Katie 🙂