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first time contract

nperks07
Visitor

‎25-12-2025 12:20 PM

Hi so i tried to make an order for a contract order for an iphone 14 as ive only just turned 18 about 6 months ago so got suggested to go for a lower phone. first off, they charged me and then said it didnt go through (although the payment came out) so i paid again just to realise afterwards that i had put the incorrect phone number in. i have an email saying thanks for my order etc but what do i do? will the payment come back to me if its not successful as i put this order in on the 22nd and it is now the 25th. Does this mean that it got declined as i have no way to check for an update as tracking doesnt work. Any help would be appreciated 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎25-12-2025 01:35 PM

@nperks07  You need to speak with customer support about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎25-12-2025 01:37 PM

@nperks07 : Your payment will be refunded within 7 - 10 days. It is only being held as pending at your bank & will be removed when EE does not apply for it as your order was not accepted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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