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Order Reference

templarkera
Visitor

‎25-12-2025 01:37 PM

EE don’t recognise order number they provided and I need it to know through EE app to track my order. It also don’t recognise the email either despite being logged in on the said email. I’m a new customer. 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎25-12-2025 02:34 PM

Hi @templarkera 

If order tracking is not working then you'll need to speak to EE CS on 150. There is no account access on these forums 

https://ee.co.uk/help/orders

https://ee.co.uk/help/contact-ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.