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Google pixel watch order delayed

Graeme59
Visitor

‎29-12-2025 10:24 AM

Hi, I ordered a Google pixel watch on 7th December, and received an order confirmation by email. It said, "Usually dispatched within 1 day", but since then I've had no messages.

This is a one-off order - I am not a regular EE customer.  I have tried calling customer services, but couldn't find my way through the menu system. How can I get an update on my order?

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1 REPLY 1
Ritu_D
EE Community Support Team

‎29-12-2025 12:40 PM

Hi @Graeme59 

Welcome to the community. 

I am sorry to hear you have not received your order yet. 

You should have a order ref number on your confirmation email, you can Track your Order here. 

Alternatively try giving our guides a call on 08000790062 and they will be able to look into this for you. 

Thanks 

Ritu 

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