Slow dispatch

[Beckta97]

Hi, I've early upgraded on Sunday, but haven't had a confirmation of delivery or dispatch yet 

It's an iphone 17 pro max in silver 

Thankyou 

[Chris_B]

@Beckta97  All storage sizes of that colour way state a 7 day waiting time frame.   

[Beckta97]

Is that estimated or will it definitely take 7 days it's currently sat as open sales 

Thankyou for the reply

[Chris_B]

@Beckta97  On the EE website it states 

Usually despatched within 7 day.   

it could take longer because “usually”  is a very loose term.     

[Beckta97]

I ordered on the 15th December and it feels like the longest wait, really hoping it is a first come first serve thing 

Hang tight hopely we get the dispatch email soon

[Michael_D]

Hi @Beckta97 

Devices will be sent out on a first come, first served basis, so you don't need to worry about anyone jumping in ahead of you.

Which colour and storage size did you order?

Michael

[Beckta97]

This is my order, iPhone 17 pro max silver 256gb

[Ali_A · Accepted solution]

Hi @Beckta97 

The  iPhone 17 Pro Max 256GB Silver has been a very popular choice recently.  Dispatch guidance while placing the order on 15th was  - Available to order (Expect despatch in 7 days).

We've fulfilled all orders that were placed up to 18th December, so I'd have expected your order to have been processed by now, or in the next day. 
It may be worth giving Customer Service a call on 150 from your existing EE phone, or the number found at Contact us | EE, so a guide can check if there has been any reason for a delay on your order. 

If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details.

Hope this helps! 

Ali

[Beckta97]

It's on awaiting dispatch on tracking I'll give it will mid day to ring 

Thankyou for replying ☺️

[Carliewds09]

That’s untrue I ordered on the 12th dec and ee have said they have my order but awaiting a phone for me and still no dispatch date.