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Recent order

Tobiblake9
Visitor

‎19-12-2025 06:35 PM

Hi I’ve just ordered an pair of apple AirPods Pro 2 however when I went to buy it come up with error, money has come out of my account and haven’t received an confirmation email or text. Was just wondering if my order has gone through thanks 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎19-12-2025 07:16 PM

Hi @Tobiblake9 

You'll need to speak to EE CS on 150. There is no account access on these forums. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Michael_D
EE Community Support Team

‎20-12-2025 09:42 AM

Hi @Tobiblake9 

Welcome to the community.

If the order didn't give you a confirmation on screen and you didn't receive a confirmation email, it may be that the order didn't go through.

If you attempted the payment, it would be pending with your bank but wouldn't be taken fully if the order hasn't been successful.

I would recommend giving our customer service guides a call as @Northerner mentioned, so they can check to see if the order has gone through, and if it hasn't help to place it again.

Michael

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