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Unable to track order

KatyMc1
Visitor

‎19-12-2025 07:34 PM

Why when I enter my order tracking details does it keep telling me I have no active orders 

I recieved the confirmation , and paid the up front cost for the device and it said next day delivery but ive heard nothing all day. I really need a update as I'm going in to hospital Tuesday for treatment so if its not gong to arrive by then I need to cancel my order and go elsewhere 

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎19-12-2025 08:29 PM

Hi @KatyMc1 

Try downloading the DPD app.

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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