Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51709 Views
  • 117 replies
  • 15 Helpful

Ordered eSIM on the 20th, still waiting after 5 days

Hi,I ordered a 24 month eSIM on the 20th to be delivered to my flat.- How can I follow up on the order? I haven't heard anything since the emailed order confirmation, and can't seem to track the order through the app or online. The app said 1-2 worki...

shook210 by Investigator
  • 507 Views
  • 4 replies
  • 0 Helpful

Number

Placed an order last week. Had my upfront cost refunded to me but no explanation why. Also seeing the number calling me could be a potential scammer. Is **** a actual ee number    [Mod edit: Please do not share private information as your posts are ...

_kb2344 by Visitor
  • 285 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgrade tracker not working

I upgraded online over a week ago, I recieved an email notification with an order code. I've tried to track online but get an error message. When I choose the option to check via my logged in profile, there is no record kf ny order. I have tried to c...

Lsanford by Explorer
  • 390 Views
  • 3 replies
  • 4 Helpful

Resolved! No confirmation for ps5 order

Hi there,ordered ps5 this morning but got no order confirmation.so rang 150 and the nice lady gave me the order number.tried to track it and it says invalid.help

Issue ordering Apple Watch 8 via website - verification PIN?>

Hello,trying to upgrade my current Apple Watch to new Apple Watch 8/GPS,Website is trying to send a PIN verification code to the number currently associated with my Apple Watch (separate number from IPhone) but I do not receive the text message.Any i...

Bad Customer service

Dear EE Customer Service,I am writing to formally express my dissatisfaction with the service I have received regarding the delivery of my phone upgrade. I have faced repeated issues with incorrect delivery addresses, poor communication, and a lack o...

Resolved! Order not showing up or delivered

I ordered the z fold 6 last Thursday, I received the email saying thanks for my order but I haven’t received anything else since and my tracking number is just coming back as unable to find or check back later. Just wondered if I should just wait or ...

Andy601 by Investigator
  • 515 Views
  • 5 replies
  • 2 Helpful

xko order number not working

Hi,I ordered a new device on Saturday night and nothing has been updated in regards to order information. When I enter the information into the order tracking section of the site it says something like "sorry, we are unable to provide information.......