Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 72326 Views
  • 124 replies
  • 16 Helpful

Resolved! Unsure about a link sent to me about new order

[Mod Edit: Image rejected. Contains order number]  Hi all, just went through becoming an EE customer last night for a new contract phone, prepayment was took and everything seemed to be fine but I've received this message today and I'm unsure about ...

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Resolved! My order of iPhone 16e

I am asking where my iPhone 16e in green is?? I placed this order over 10days ago.Aron from Doncaster agreed my Oder but failed to give me a call bk with the order tackling details.. like  promised. I have rang up several times now and let several me...

Resolved! iPhone 17 white 256gb

Can anyone advise if these will be in stock and arrive before Christmas, ordered a week ago, still not here but after reading stuff online I can see stock is low 

Jrose24 by • Investigator
  • 633 Views
  • 6 replies
  • 2 Helpful

Resolved! Order process so confusing

hey. I find EE order process confusing it’s not clear if an orders been accepted or not? I’ve received a text from DPD saying they are expecting it, does this mean it’s accepted ?

Scottttt by • Visitor
  • 626 Views
  • 1 replies
  • 2 Helpful

Resolved! Being asked to return a kit that has already been returned.

Hey, I've been getting constant, frequent reminders to return my EE kit even though I did it forever ago and even got the confirmation email to prove it's been recieved.EE are still sending me emails (I recieved 3 yesterday at 3-5AM!) and texts telli...

SParker_ by • Visitor
  • 417 Views
  • 1 replies
  • 2 Helpful

Resolved! New Phone ordered no date or Address have not received ?

I have Ordered a New Phone Upgrade and usually i get my new handset's very quick on EE but still have not received xko********* when tracking there is No Address or date when it was expedited ?   [Mod edit: Please do not post personal information suc...

Resolved! No email

Hello ive just bought an iphone 17 with a 120gb data plan i was charged the £30 upfront cost but did not receive a confirmation email or anything. What shall i do ?

Resolved! Wrong Colour

I got a call about an upgrade a few days ago, the new phone and watch have arrived but they’re both the wrong colour. Both should be black but both have come in white/ cream including the watch strap. I don’t mind the phone as it’ll have a case on an...

Resolved! Item Not delivered

The item that I purchased online, almost 3 weeks ago, is saying that it has been delivered, when in fact, it has not. It says it was delivered 2 days ago, and when I try to track the order, it is saying “Sorry this service isn’t working right now”

Resolved! Order

Where is my order 

Felix122 by • Explorer
  • 378 Views
  • 2 replies
  • 0 Helpful