If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
HiI ordered a z fold 6 on Sunday, got the order confirmation and the xko number but when I go to track it says there's no order related to the tracking number. I chose to get it delivered to my EE store. Am I being too impatient?
Hi, community, I ordered a pay monthly phone for in-store collection on 11th Jan and received an order ID on the 13th Jan. On the tracking page, it says the order was dispatched on the 13th. On the tracking page, it said I would receive a text from D...
On 18th February I cancelled my order using your helpline. The operator told me that I would receive a refund within 7 days. It's been 3 weeks now and I still don't have the money in my account. What's wrong with EE?
I made order it’s taken the money from my account but no order details
HiI upgraded my phone a couple of weeks ago and part of the upgrade was to trade in my old phone, i'm still waiting for the return package for my old phone. I spoke to a chat bot that gave me an email address but that bounced back.How can I request a...
The following link is not workong on the freestyle page https://ee.co.uk/samsungTVBudsFE
Hi,I have not yet received a delivery update text. I ordered the Samsung Galaxy S25 Ultra on 1st March 2025 to be delivered to my local EE store in Wigan. Is there any information on the delivery timescales for this phone? Any delays? I was not expec...
I recently purchased a Samsung Galaxy S25 from EE, and as part of the promotion, I received a pair of Galaxy Buds3 as a gift. However, I am experiencing an issue as these earbuds do not fit my ears properly and keep falling out.I would like to know i...
Ordered a new phone 4 days ago and haven’t heard anything since. Took the money and had 1 email to say thanks for the order. Tried calling but no help
